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Problems with "sendtodropbox"

Hello

For al long time I use “sendtodropbox” to send emails to my dropbox. The mails appear in the map “Apps” and the submap “attachments”. Since a few days the mails I send come back as “undelivered mail returned to sender”.

Now I activated the “email to dropbox” in my account where I got a new email address. Normally the mails should come in the map “email attachments”. Now the mails are not “returned to sender” but I can not see them in my dropbox. Can anyone help me? Thank you.

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Hannah

Hey @GeertS, the process outlined in this article is the official Dropbox process that helps you save email attachments to Dropbox.

Are you having issues with this process?

All comments

Walter

Hey there @GeertS - sorry to hear you're having issues with this.

Could you maybe try another browser to send to do this or another email address and let us know how it goes?

If the issue persists, we might need to reach out via email for further investigation.

GeertS

Hello Walter.

Thank you for the quick respons. I have an Apple Ipad and a Laptop HP Windows. I have 2 email-adresses. I did tests with the standard Email browser of Apple and Outlook on the laptop.

The emailadress for « addtodropbox » seems to work: the attachements come in « email attachments » in my Dropbox. I did the same to send mails to my « sendtodropbox » adress. These mails do not appear in « apps » and « attachments » and I get a delivery-failure as well in Outlook as in the standard mail for Apple Ipad. I hope my explanation is clear enough; I am a Dutch-speaking Belgien….

Nancy

Hey @GeertS, hope you don’t mind if I chime in.

Can you send us a full screenshot of where you see the “undelivered mail returned to sender” error message?

I’d also like a screenshot of the option you click on before receiving it.

GeertS

Spoiler (Highlight to read)

Hello Nancy. Thanks for your reply. Here you find a full screen shot of the returned mails. I do not understand what you mean with the « option you click on before receiving it » Can you give me more details please? Thank you!

[Removed as per Community Guidelines]

Jay

Hi @GeertS, I've removed the images for your own privacy.

The email address created by the Dropbox site is an @addtodropbox.com domain. The sendtodropbox.com domain is a different one, and is unrelated to Dropbox in any way.

If that email address no longer works, then you'll need to contact that site for assistance.

GeertS

Hello Jay. I did nog know that the « sendtodropbox.com » was not related to Dropbox. Sorry for that.
Is there an other method to save mails directly in Dropbox ? Thank you Jay.

Hannah

Hey @GeertS, the process outlined in this article is the official Dropbox process that helps you save email attachments to Dropbox.

Are you having issues with this process?

GeertS

Hello Hannah. Thank you for your mail. I activated the service and it works. Thanks again.

Hannah

Happy to hear that, @GeertS!

Let us know if you come across any issues or have any questions.

Have a wonderful weekend!

Emanuel82

Hi Geert, I also used the great service provided by sendtodropbox.com for years...

Unfortunately the service shut down suddenly and the alternative provided by

Dropbox itself is by far not at the same level we are used to. Try it, it might work

for you. If you find an alternative solution to your (our) problem please share with me.

GeertS

Thank you Emanuel. I will do so. No alternative found up to now.