How can we cancel a subscription of a person who passed away?

Talldragon

So my friend lost her fight against cancer. We will miss her.
We trying to end the subscription of dropbox, but the esp does not exist anymore and we don't know the password.
We do no the account to which the plan is subscribed and we know the amount.
Can anyone help us to get in contact with dropbox to end the subscription.
We have a certificate to proof her death.

Pls help

Walter

Hey @Talldragon - I'm sorry to hear about your loss. 

 

Have you tried following the steps outlined here by any chance?

 

Let me know and we'll take it from there.