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Can't login using windows 10 - the "Continue" button does not work

It would be nice if there was a board for technical issues, but there's not so i had to just choose "plans and subscriptions". I can't believe that I have to waste my time with the community! How do I get in touch with technical support?????

I can't login using windows 10.

When I get tot he point of entering the code that was sent to my email and hit the continue button it does not work. I repeat, the continue button itself does not work (dead link). I could not even login to ask the community, I had to login using windows 7. I've made a videos of the problem, but of course, there is no way to actually reach the technical support team, this is just ridiculous. And before anyone asks, YES, I've already tried clearing my cache.

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Comments

Hannah

Hey @Igiveup, sorry to see you're having trouble.

Your support options, which can be found here, depend on the plan you're on, but let's see what we can find about this issue here.

I assume you're referring to the Dropbox website and not the desktop app, right?

Have you tried from a different browser or a private browsing/incognito window yet?

Let me know and we'll go from there.

MaryEBP

I cant set up my new refurbished desk top same issue ! the error code gives no results I have a hunk of junk on a desk needing to download and store and clear my clouds and organize my data files etc including sync email and nothing Windows is working just spins then a error. I even consulted my librarian computer staff specialist for community assistance

Jay

Hi @MaryEBP, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Igiveup

I've already tried the so called support options that you linked. There is no option to actually open a ticket and have a actual technical support person investigate the issue.

I didn't know that apps were being made for desktops now, apps are only suppose to be for smart phones. I'm using whatever site comes up when I simply go to dropbox.com.

Firefox is the only browser that I use and I should not have to install a different one just to use dropbox. Firefox works on every other website without issue.

Here is a dropbox link to show the actual problem.

Thank you

Igiveup

I use Bitdefender Total Security on both windows 7 and windows 10 on a dual boot computer. Don't have problems on any other website and win 7 works, win 10 is the one not working with dropbox.

Hannah

Can you try from a private browsing window on Firefox and let us know what you see, @Igiveup?

Igiveup

Are you kidding me, a private browsing window would have nothing to do with the issue shown in my video. How do I open a ticket with the webmaster/technical support team?

Megan

Hey @Igiveup, I'd be happy to open a ticket on my end for you.

However, in order to do so I'd like to make sure that we've exhausted all troubleshooting steps first.

Would you mind sending over a screenshot of the page you see on your end when this happens? Just make sure none of your private info is shown there.

Thanks!

Igiveup

The video actually shows what happens when I click on the "Continue" button. It changes from blue to gray for a second, but does not take me to the next screen.removed

Megan

Hey @Igiveup, thanks for the link!

However, for security reasons we can't access it, and I've also removed it from your post in order to avoid unwanted traffic.

I just sent you an email, so that we can have a closer look. Would you mind replying back to me there, and also attaching the video back to me?

Igiveup

Ticket # 23987605 The problem has returned and once again I can't login.

The tech who finally was able to fix the issue, email message below.

Colin, Jul 22, 2024, 10:34 AM PDT:

"Hi Bruce,

Thanks for the update and glad to hear that worked.

The continue button was defaulting to not work as the code itself wasn't being accepted. As it appeared to be just a glitch, temporarily bypassing it was the quickest way to get you sorted out.

In the event you run into this again however, please let us know.

If there is anything else I can do to help you, please let me know.

Have a great day!

Kind regards,
Colin"

Rich

@Igiveup wrote:
Ticket # 23987605 The problem has returned and once again I can't login.

Your best option is to reply back to the email you received so your case is updated.

Igiveup

I already did and this is the response that I received.

Hi,

Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team.

Your technical support options depend on what kind of account you have. To see the support options for your account, log in and go to https://dropbox.com/support.

In the meantime, why not check out our help centre at https://help.dropbox.com/learn/faqs for FAQs, how-to articles and more or why not reach out to our Dropbox community https://www.dropboxforum.com where you can get answers and discover new ways to use Dropbox.

If you would like to submit a data access request or object to the processing of your personal data, please see our Privacy Policy FAQ help centre article for more information.

To request that your personal data be deleted, please fill in this form.

The Dropbox Support team"

So how can I get help from real technical support again???

Thanks,

Bruce

Igiveup

Hi Megan,

The problem has returned again already, can you have technical support reach out to me by email again. Original Ticket # 23987605 The tech was Colin.

Thank you,

Bruce

Nancy

Sorry to hear about that, Bruce. Since your case was already being handled by our advanced team, can you try to reply back to that ticket directly? A new ticket should be automatically generated with a new ticket number.

Igiveup

I already did and this is the response that I received.

Hi,

Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team.

Your technical support options depend on what kind of account you have. To see the support options for your account, log in and go to https://dropbox.com/support.

If you would like to submit a data access request or object to the processing of your personal data, please see our Privacy Policy FAQ help centre article for more information.

To request that your personal data be deleted, please fill in this form.

The Dropbox Support team"

You need to have advanced support send me an email, that's how it was handled last time.

Thanks,

Bruce

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Megan

No worries @Igiveup!

I got it. I am going to go ahead and open a new ticket on my end for you, because it seems like your last email was caught by our spam filter.

Thanks!

Igiveup

Thank you