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How can I get a refund for a FormSwift charge?

I am writing to express my concern regarding an unauthorized charge of $144 from FormSwift that has been processed through my email or somewhere/somehow I don't know where exactly

I did not authorize this transaction, nor did I confirm that I would use FormSwift's services. This service is not suitable for my needs, and I would like to request a full refund for this charge.

Please assist me in resolving this matter and refunding the amount of $144 as soon as possible. I would appreciate your prompt response and action on this issue.

thank you

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Comments

Nancy

Thanks for posting here, @Hristina.

Since we’ll need to look into this further, can I send you an email to this email address?

Let me know if that’s OK, and we’ll go from there.

Hristina

Yes, here is my email:

[removed per Community Guidelines]

Nancy

I just sent you an email, @Hristina. Please reply to it, when you can.

gmaldonado

Hi @dropbox - my credit card was charged by Formswift for 96.00 supposedly annual subscription but I did not see any email confirmation of this software, Ive searched my inbox through and through. I've argued with them to get a refund and they have not been helpful and have been very dodgy with technical support and customer service. I have no communication from them that I've subscribed to their services. I've cancelled the renewal but they will not give me a refund. How can I get this refunded to me? Thank you

gmaldonado

Hi the same thing happened to me and I Formswift has been very uncooperative. They won't even send me a receipt for the charge on my credit card. they just took the money and did not send one communication. I don't understand this. every product i have a subscription too even dropbox send me a notice when my account is charged but they ghosted me and now won't give me a refund or send me a receipt even.

Nancy

Hey @gmaldonado, I checked our system for you and was able to locate your support ticket. I’ve left an internal note to our team on your behalf, so they should contact you as soon as possible about your request and further assist.

Jay1418

I just got charged 104.52 without my authorization.please help me get my refund my email is removed

Megan

Hey @Jay1418, let's jump right into this!

Have you tried the steps provided here, in order to contact our Support by any chance?

If you're having trouble opening a new ticket, let me know and I'll be happy to do it on my end for you.

Thanks a bunch!

Jay1418

Thanks for your fast response, I tried to open a ticket it doesn’t let me it keeps redirecting me back. I would greatly appreciate if you can assist me in opening a ticket to get my refund thanks

Megan

I just sent you an email @Jay1418!

I'll see you there! 🤗

kateriboucher

Hi Dropbox, I just had a random charge of $96 on my credit card as well, with no active FormSwift subscription and no recent email indicating why I may have received this charge. How can I get this refunded and make sure I am not charged again?

Hannah

Sorry to hear that you're having an issue with this, @kateriboucher.

I'd suggest reaching out to our support team about this.

You can email them at support@formswift.com directly.