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Stuck in queue when uploading from the web

I was creating folders and uploading files all morning and then, suddenly...all of the new images I went to upload are stuck in queue. I realized some of us DropBox users have had the same problem (as I found online) and so I immediately thought if I deleted some folders and files on my account as I only have 2GB of storage, that it would solve the problem. Now I thought I would have ample room to try and upload files, but I was wrong. So after that I -

1. Deleted caches

2. Browsing history

3. Went from private browser to public browser

4. Tried to only upload one file

5. Refreshed my WIFI connection on my computer

6. Plugged in my computer

Still nothing. I tried to upload one file that I tried earlier, but it's is still in queue. I use a Mac to do all of this. Please help!

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Comments

Walter

HI there @thecaligirl - sorry to hear you're having issues with this.

Could you send us a screenshot so that we can have a visual too?

Also, what is your account's plan tab showing in regards to your storage and how large are the files you're trying to upload?

Let us know more and we'll take it from there.

Doug_Hills

I'm experiencing this very thing. My scenario, I've successfully uploaded two text files to a file on drobox's web ui drag-drop uploader. A non-text file, however, hangs forever. I've attempted this on chrome and edge. The file that won't make it in is a interview.bak. I wonder if Dropbox is making a fruitless attempt at a preview of the file or something. Instead of anything happening, I get UI elements intimating that my file is in a queue. Nothing ever happens with this file.

Hannah

Thanks for bringing this to our attention, @Doug_Hills.

Are you having this issue with other types of files or just this one?

Also, how large is the file you're trying to upload?

Doug_Hills

This is the only file that has given me this issue. It is about 4MB. Thanks for responding!

Hannah

Thanks for the update, Doug!

Instead of dragging the file to the website, can you choose to manually upload it by clicking on the "upload or drop" button, then on "file" and then choosing it from your computer?

Does that give you a different behavior?

Doug_Hills

Hannah, I just realized what the issue was. The file that I was trying to drag exists in a folder that requires admin privileges. I copied the file to a less protected folder and was able to upload it from there. Thank you for your attention on this.

Hannah

I'm glad to hear that you figured it out, Doug!

If you need anything else, let me know.

Have a great day!