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Personal Dropbox Refuses to stay signed in on my Mac, while signed into another Enterprise account

I recently got a new Macbook and have both an enterprise and personal account, which have always been accessible in my finder.

For some reason, every time I try to log into my personal folder, it downloads and adds all of the contents of the personal account/folder immediately, and then pretty instantly becomes a non-dropbox/standard local folder. No error, it just signs me out in the finder menu Dropbox icon.

I went to my settings and deleted every old account that the personal account was attached to b//c I read that it might be du to being connected to too many machines. No change.

I made sure to turn off my VPN, though that's never been an issue. No change.

Does anyone have a solution for this, it's incredibly frustrating and makes my personal DB useless.

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Accepted answers

BenDBX

Hi Everybody,

This issue has been fixed with the newest stable release 198 and beta release 199. Please update to the newest client build and let us know if you experience any further difficulties.

Thanks,

Ben

All comments

Jay

Hi @MattyJake, thanks for providing these details.

As you mentioned that you are part of a Dropbox Enterprise team, is it possible that the team admin added a setting preventing the connection of a personal account on the same desktop or mobile device as the Enterprise account?

This will help me to assist further!

MattyJake

I would not imagine so at all/very unlikely-- I'm basically the admin of the enterprise one, and this was not a problem until I switched to a new machine. This being said, can you tell me where I might look to see if that somehow happened.

Jay

This article contains the information you need regarding the device limit for the Dropbox Business team.

If you're still experiencing issues, try contacting the support team for them to look into this in more detail.

MattyJake

I already removed every device other than this computer and one other for the personall (and have not looked on that other machine if it's active b/c I rarely use it). So, it only is on 2 machines. Can't imagine that's the problem. I can contact support as well, but curious if you have any other ieas.

Hannah

Hey @MattyJake, sorry to jump in here.

Say you restart your computer and then go to the "account" tab in your Dropbox app preferences, do you see that the app is linked to the Enterprise account?

Or does the app look completely unlinked from any account?

Wiebe

Same problem as MattyJake overhere. It seems only one of the accounts can be connected. When I try to connect the second one installation goes fine but after 30 seconds or so I am off line again. Might be because I updated recently to Sonoma 14? It has always worked fine and nothing has been changed on my side except the MacOS update.

marc_diederich

Same problem here since Sunday. It is impossible to sign into my personal account when the Team's account is logged in. Only one account at a time seems possible.

Nancy

@Wiebe and @marc_diederich, can you both send me the app version of the desktop app you’re running, as well as its current syncing status?

Are your Dropbox accounts properly linked on www.dropbox.com?

Also, @marc_diederich, did the issue start after a specific update on your device, as well?

marc_diederich

Hello Nancy,

My MacOS Dropbox App version is v197.4.7629.

My Teams Dropbox account is signed in and synced.

My linked personal Dropbox account is signed out and cannot be added.

Both accounts are properly linked on the web and iOS devices.

I did not update the MacOS system.

The Dropbox app was updated when the problem occurred.

Marc

Jay

Hi @marc_diederich, as you're experiencing this issue, please could you contact the support team directly for them to investigate this in more detail.

Wiebe

Hello Nancy,

The same as with Marc Diederich

My MacOS Dropbox App version is v197.4.7629.

My Teams Dropbox account is signed in and synced.

My linked personal Dropbox account is signed out and cannot be added.

Both accounts are properly linked on the web and iOS devices.

I did update to Sonoma 14 recently

Rogaa

Hi there,

May I know if your personal account is subscribed to a paid subscription, or currently on a Basic free plan? Chances are, while on a Basic plan, the number of devices that can be linked is only limited to 3. That might be the case if the personal plan is indeed on Basic. To find out how many devices are currently linked to your personal plan, kindly log in to your personal plan first then click your Avatar( person icon or name initials) on the top right corner of your screen then click on Settings. Next, choose Security. Under security, scroll down until you see Devices. Kindly check if the devices are currently at 3 or more . Then you can bring it down to just 1 or 2 then you can try to link your enterprise account with your personal account by going to settings>general. Under general, just below your Personal email you will see either to Link your work account or Unlink. You click on Link then . Hope that helps.

Wiebe

Hi Rogaa, Both my personal and business account are payed subscriptions

Rogaa

That’ great to know. If one of your accounts is on an Enterprise plan, you actually have the 24/7 phone support so please take advantage of that option you have. You can ask a Dropboxer here to help you so you will be messaged personally if they need to obtain your email or phone number if needed. Hope this helps

Yun L.1

Brand new windows 11 computer with fresh Dropbox installation. Installation is successful, and I have 2 other devices connected to the same Dropbox account (linux desktop and android phone).

Starting Dropbox, see the "Welcome to Dropbox!" dialogue. I click "Sing in with Dropbox", and directed to a website "API request authorization". The message is "Connect with your Dropbox account", and I click "Allow". It takes me to the next page that says "Logged in successfully" and "Now explore Dropbox on desktop".

I click on "Open Dropbox", which is the only option to proceed, and nothing happens. Nothing. The desktop app is still not logged in.

I tried with Firefox and Edge browser and both have the same problem.

BenDBX

Hi Everybody,

This issue has been fixed with the newest stable release 198 and beta release 199. Please update to the newest client build and let us know if you experience any further difficulties.

Thanks,

Ben