When i have saved a pdf an in my dropbox look fine but when i choose to open with acrobat y
it opens a different pdf article tha i was seeing in my dropox. It has happend multiple times
What is goin wrong
Hi @alejandro Q, and welcome to our Community!
Is this happening with a single PDF file or with all of them?
Can you describe to me the steps you’re taking exactly to open your PDF file with Adobe Acrobat?
Feel free to send any screenshots that may help troubleshoot this further.
Give me a nudge, when you’re ready.
Hey @alejandro Q - sorry to jump in here, but could you clear the cache from both of the apps, reboot your device and let us know if you notice any difference?
Nothing
Hey @alejandro Q , do you see the same if you first download the file from Dropbox to your computer and then open it with Acrobat locally on your computer?
Hi again, @Alejandro Q . Just to clarify, is this happening with PDFs that open via the Dropbox app both on your iPhone and your iPad?
What if you reinstall both the Dropbox app and Adobe Acrobat on both your devices? Does the issue persist after that?
It happen in all computer iPhone a tablet when the pdf opens via dropbox And I have reinstalled both applications
Hmm, I see. Let’s check your computer, and see if we can find something more.
If you have the desktop app installed, can you clarify its syncing status and app version?
I’d also like a screenshot of how your PDFs appear in the local Dropbox folder to have a visual of their syncing status.
