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Error 400 when trying to open a link someone shared

This Error 400 message keeps popping up. I don't use dropbox too often but it first happened a week ago with one file. Eventually, a friend resent the link days later and it worked.

Now someone else has sent me a link, and error 400 again. I've tried incognito mode, no luck. Tried it on my phone, no luck. Cleared cache and all./

What's going on?

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diamondblend

i'm getting these error pop ups as well with every file i try to open. i've tried incognito mode, safari, mozilla.. everything. what's going on?

diamondblend

Screenshot 2024-04-08 at 7.16.45 PM.png

Nancy

I’m sorry to hear about this issue, @diamondblend. Let’s have a look.

Can you clarify what you mean when saying the 400 error appears for every file you open? Is this happening with your own Dropbox files, besides the ones you access via shared link?

If you check the shared link that was resent to you now, are you still able to see its contents or does it give the same error again?

Finally, if you create a shared link instead to one of your own files, and then test it via an incognito window, does it give you the same error?

Keep me updated!

monica97

I have a contractor who is having the same issue with shared links (allowing edit). When I send her a shared link for a folder, she gets 400 error. I'm able to use the link just fine. She is on an older Mac.

Hannah

Hey @monica97, sorry to hear that.

Is this a link to a normal/shared folder or perhaps a team folder?

Have you tried deleting the link from this page and creating a new one, to see if that works?

monica97

I found in a comment in another forum that suggested a folder might be too big to share via a link. (seems odd since everything is cloud-based and the link should just be a pointer to the online folder.) This folder does contain LOTS of large video files so my workaround at this point is to share subfolders by project rather than the whole top level folder which seems to work.

It is a team folder, yes. The link doesn't exist in the page link you referenced above to delete it (since it's a team folder, I presume?).

Hannah

Thanks for the update, Monica!

Are you an admin on the team?

And is the person you've shared the link with a member of the team, or an external user?

If they're not on the team, make sure to check that external sharing is enabled in your admin console.

monica97

I am an Admin;

The folder I'm trying to share would be shared with an external user, not a team member.

External Sharing is turned ON(Anyone)

Shared Links Outside Your Team is ON.

Default Access for Shared Links is ON (I left both of these last two settings at their defaults when I created the sharing link)

Hannah

Thanks for the update, Monica and happy Monday!

Can you send me a screenshot of the settings of the link itself?

To see these settings, click on the share button next to the folder on dropbox.com, and then click on the gear icon.

monica97

Screenshot 2024-04-23 at 4.11.43 PM.png

Nancy

Hi from me too, @monica97! Can you please click on the “Link for editing” option and send us a screenshot of what you see there, as well?

Also, you mentioned previously that you’re able to open this link fine on your end; can you please open an incognito window on your browser and open the shared link from there, without logging into your Dropbox account? Does it still preview alright for you?

monica97

Screenshot 2024-04-24 at 10.32.12 AM.png

and Yes, I can open the link in an incognito window. I get the options to Join Folder, Copy to Dropbox or Download. I can see the subfolders and open them and see all the files within them. I'm able to open the files as well.

Nancy

Thanks for trying that out! Your contractor shouldn’t be having an issue then, since you can access the shared link normally.

Has she tried a different browser or an incognito window, as well?