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Dropbox app running slow on Samsung S21 Android 13

hello. I am a long time user of basic DB. has been brilliant, easy to use and very quick. Last couple of days it is running like a dog. e.g Click on a folder takes 25secs to display, if at all, or click on Home tab get square with blue lines like "hanging", or click on xlsx file and doesn't open. I do use KeePass db on dropbox and recently upgraded that. However I reinstalled both DB And KP but problem still persists. To be honest it almost looks like a network problem but the phone works fine on everything else including the obligatory speed test. Any one have any ideas?

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Hannah

Hey @Sadsyndrome, thanks for bringing this to our attention.

Have you tried to clear the app's cache, to see if that helps?

Keep me posted.

Sadsyndrome

thanks for responding. I have removed cache and data and reinstalled. Seemed OK but then I clicked on a folder and took 25 seconds to show listing. Also clicking on Home menu also didn't show content. I deleted data and the Keepass2 app, rebooted and issue still persisted? Very strange.

Hannah

Thanks for the update here, @Sadsyndrome!

Hmm, does your phone's storage have at least 500 MB of free space, so that the app can work correctly?

Also, do you have the same issue on a different WiFi or when connected through mobile data?

Sadsyndrome

Thanks again for such fast reply.

I have updated phone same issue. Rebooted router same issue.

I already tried mobile data and I THINK that the issue goes away? As I mentioned in my first post it does appear to be network related, but no issue with DB on iPad though, and on my phone no issues with anything other than DB?

I currently have wireshark running on a raspberry Pi to see if I can see anything.

This is really weird, especially as nothing else appears to be suffering? any other reports of DB android network wifi issues?

Sadsyndrome

Oh sorry 19.5GB free storage and 2.8GB free memory:)

Sadsyndrome

Just thought I’d update this. I encountered the issue again and went to switch phone to mobile data but WiFi was already off as I had forgotten to switch it back on since last test! So the issue does occur on mobile after all!

Megan

Hey @Sadsyndrome, do you notice this lag when you take specific actions, or with every single action inside your account?

Sadsyndrome

it is literally when clicking on a folder sometimes nothing is returned. The list of the folder eventually appears (I counted 25 seconds) other times I go back click on it again and the listing then appears. I've never had this in all the years I've used it. At the moment it hasn't ever completely stopped working just ad-hoc delay/ hanging. The file contents do seem to be retrieved ok once the folder list is eventually displayed. I haven't really tested the file content retrieval much to be honest, I'm just focusing on getting the folder list details back.

Megan

Thanks so much for your info @Sadsyndrome!

Would you also mind clarifying the version of the Dropbox app that you're using on your end?

Sadsyndrome

Thank YOU for your time:)

on my SamsungS21 Android 13/One UI 5.1/Dropbox 370.2.2

On my ipad (same wifi network) the issue is not apparent that has a really old version of DB (302.2)

Megan

Hm, would you mind if I was to send you an email, in order for us to have a closer look into this @Sadsyndrome?

Sadsyndrome

Sure, but I am only a non-paying Dropbox user.

Jay

Hi @Sadsyndrome, I've sent you an email, please could you reply to it as soon as possible.