I have dropbox for business. I have some employees that are not dropbox team members but I would like them to update some shared files through dropbox for reporting purposes. It works seamlessly when they are using a computer, but it rarely works when they are using an ipad or other mobile device (oddly, it seems to work sometimes, but we are unable to repeat the success when it happens).
Here is the situation:
I shared an excel file with editing privileges that is within my dropbox folders to my employee. From an ipad, the employee selects and opens the file in drop box app which appears to give them an read only preview of the file. Then to edit it they open excel from the dropbox app. They make the edits, close and save. However, the changes they made to the file do not update the original I shared with them from my dropbox folders.
When they are using a computer, it works every time.
Is there a specific set of instructions that they need to follow to get the dropbox file to update from their ipads?
Thanks for the feedback!
