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Referral ineligible

Hi Team,

I've referred my mum to dropbox and helped her sign in on a family laptop to share bills and files.

The referral status is ineligible, could you please check this?

Thanks

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Referrals

@J23 wrote:
The laptop has previously had dropbox as it's a shared device.

That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).

Hey @J23, hope you’re doing well!

Just to clarify, have you used Dropbox on the same laptop in the past?

Also, did she create a brand new Dropbox account?

You can also check this section of Help Center for more info.

Let me know, and we can take it from there.

Hi Nancy,

The account is brand new.

The laptop has previously had dropbox as it's a shared device.

Thanks.

May I please check in on what can be done next?

@J23 wrote:
The laptop has previously had dropbox as it's a shared device.

That would make it ineligible as each referral must install Dropbox on a unique computer (one never having Dropbox before).

Hey @J23, can we send you an email, so we can take a closer look into this?

I have the same issue, but my comments keep getting deleted. Why??

STUD69 wrote:
... my comments keep getting deleted. Why??

No one is deleting your comments. They're being automatically flagged by the spam system.