"We’ve suspended your sharing activity" error

Hey @breakerv, I've just sent you an email!

I'll see you there, cheers!

All comments

Hey @breakerv, thanks for reaching out to our Community.

Can we actually send you an email, so that we can take a closer look into this issue for you?

Let me know!

breakerv

That would be amazing, thank you!!

Hey @breakerv, I've just sent you an email!

I'll see you there, cheers!

kaylynn

When I try to share a link it says I am a banned member. How do I fix this? I have gone thru the articles the chat sent me to and it does not say how to actually resolve the issue.

Yesterday I tried to share a link and it said some of my files may contain phishing content. I had our security team sweep my entire computer and drive and they found nothing. I tried to send a Dropbox link this morning and it says I am banned member.

How do I correct this so I can use Dropbox again?

Hey there, @kaylynn, I hope you're doing well!

No worries about that, when we're around!

I'd need to open up a ticket on my end, in order for us to have a closer look into this, and possibly send this to the relevant department.

Would you be okay with that?

Let me know, and we'll take it from there!

kaylynn

That would be great! Thank you!

I just sent you an email, I'll see you there @kaylynn!

Hi Dropbox community, I just tried to share a link from my dropbox account and I get the above error. I'm unsure what the problem is, please help.

Hi @deehat, let's see what we can find together on this!

Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article.

Have you recently shared a link which could have been downloaded many times, or to a large file?

This will help me to assist further!

Hi @Megan, thanks for your response. I really don't know. It's a personal dropbox account that I've had for a very long time. I've looked at my shared folders, files and links, and the last time I actively shared a link was in 2021 it appears. There's nothing too large on there and there are not even many files. So I really don't know.

Is there no way for you to check what the issue might be from your end?

Thanks,

Daniel.

Hi @Megan, I am unable to find any links I might have shared that was downloaded too many times. This is an old dropbox personal account and the last time I actively shared a file was in 2021. I just tried to copy a link and save it for reference today, before I realised that I could not do it. Can you please check for the issue from your side?

Thanks,

Daniel.

Jay

Hi @deehat, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

MrSuddenJoy

What this is all about @Megan? Ive shared countless files' types (photos, pdfs, docx, possibly other also) and NEVER had my share stopped/interrupted. Unless I unshare specific file(s) of course.

Hey @MrSuddenJoy, did you check out the article that Megan linked you?

It contains all the info/causes of issues like this and it should help you narrow down the cause for your case as well.

Yes Jay, you can reach out to the email associated with my forum profile. It is strange this is now a common issue with many users it seems. I'll look out for your email. Thanks,

Nancy

Hi @deehat! Please reply back to my email, when you can, and we’ll go from there.

MrSuddenJoy

@Hannahplease excuse my late reply (have been hospitalised) but yes, Ive checked what Megan linked me and this was helpful.

I hope it's nothing serious and that everything goes well, @MrSuddenJoy.

If you have any other Dropbox issues, please let us know.

Have a good day. 🙂

MrSuddenJoy

@Hannahnothing serious 🙂 just small eyelid correction. They had to lower it a bit. After 2 hours I in hospital I was discharged and am currently recovering at home. You cannot even call it proper surgery: 15 minutes and it was over 🙂 I have been awake but didnt feel any pain.

It was planned thing.

Happy to hear that, @MrSuddenJoy!

Feel better and enjoy your weekend!

wesc

This is happening to me too.

@Hannah, Megan or any other community moderators at Dropbox - please can you raise a ticket for me too and get this fixed. Very frustrating unable to share. I've been using Dropbox rightfully as far as I know. Thanks.

Nancy

@wesc, please check your email address and reply back to my email. I just logged a ticket for you.

Thanks!

wesc

Thanks. Email received and replied too.

BanditLive

@Dropbox Staff-

I am receiving the same error message w/ my personal Dropbox account. Can you assist in identifying cause/resolution?

I've read the Help section/link referenced earlier and unsure of what the cause would be.

Thanks!

anotherguywiththesameproblem

Hi @BanditLive, happy Monday!

I just created a ticket on my end for you. We'll take it from there, and investigate further.

Thanks a bunch!

I'm blocked from creating links to share.

The message that appears tells me that it's due to a violation of terms. No further explanation provided.

On my plan (free) it appears that this is the appropriate forum to raise an issue for support. Please can someone explain how I've violated terms as It's not obvious to me?

Kind regards,