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I can't join a shared folder, error: "We were unable to complete your request"

Hey,

i cant access a shared folder and even tried to do it on my phone with the dropbox app, but that also didnt work. Everytime I click on Join Folder it just says "We were unable to complete your request". So i dont know what to do to solve this problem. Can you please help me?

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Megan

Hey @frotierstds, awesome!

Let us know if that changes things at all!

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frotierstds

Hey,

I also have this problem and tried everything in this thread. I tried it on my phone but that also didnt work. Please help.

maher1982

Hello, Have you tried clearing the Dropbox cache and ensuring that you're not running any third-party browser extensions?

If still not working I suggest you to contact the folder owner to ensure you still have access and haven't been removed from the shared folder's permissions.

frotierstds

What I meant was that I couldnt join the folder in the first place. I got sent a link to the shared folder and pressed on join folder but everytime I tried I got this one error. I tried clearing cache and removing browser extensions. I now asked the owner to look at it from their part. Could it have something to do with the fact that I just created this account?

Walter

Hey @frotierstds - sorry to jump in here, but I just wanted to mention that if you have already verified your email with Dropbox there should be no issue joining the shared folder in question.

Are you still getting the same error when you try to join the folder from the sharing tab?

frotierstds

I think thats the problem I dont even see the folder in my shared tab. So I guess the person only send me the link to the shared folder but didnt really shared it with me?

Walter

Did they create a shared link or just copied and pasted the URL to the folder @frotierstds?

How was it shared with you in the first place?

frotierstds

The link was sent to me. Im not quite sure which one of those two options it is. Anyway to find out?

Walter

In that case, the easiest way would be to check with them directly @frotierstds

frotierstds

I think it was a shared link tho.

Walter

Did the share it with edit rights or view only rights in the first place @frotierstds?

frotierstds

view only rights i think

frotierstds

I asked the person now to share the folder directly with my email now, if that helps..

Megan

Hey @frotierstds, awesome!

Let us know if that changes things at all!

frotierstds

Yes, it worked now!

Megan

Now that's what I like to hear @frotierstds!

Have a wonderful week ahead, and if you need anything else, give us a shout! 😎