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Strange email alert that I deleted multiple files

I just got the following email from Dropbox. The fact is that I made no such deletion, other than putting files offline, which is not the same thing. Is this a Chatbot scam to upgrade?

Hi John,

You recently deleted 11951 files from your Dropbox account. If you want these files back, you can still restore them until 2/3/2024. After that, they’ll be permanently deleted.

These are the files you deleted:

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Hannah

Hey @JohnC2, thanks for reaching out to the Dropbox Community.

Which email address did this email come from? Is it one of our official email addresses?

Have you also checked your account online, to see if you can find those deletions?

You can take a look at your deleted files page and your events page for more info.

Let me know what you find.

JohnC2

Hi there: I came from no-reply@dropbox.com Apparently I deleted the files on February 1st, 2024. Again, it may be because I moved my photo library to dropbox temporarily to create more space on my HD for a project, then moved them back to my HD. Will dropbox record every move I make regarding my files?

Mark

@JohnC2 wrote:
Will dropbox record every move I make regarding my files?

If the files sync'd to Dropbox yes, it does.

E_margaret

Hi Hannah,

I also just got a similar email. It's from no-reply@dropbox.com.

I moved some files from my computer to dropbox but I didn't delete anything. There's nothing in my 'deleted files' area of my dropbox.

The email says "you recently deleted 5384 emails from your dropbox account".

Do you know why this is?

Thanks

Rich

E_margaret wrote:
The email says "you recently deleted 5384 emails from your dropbox account".

Have you recently moved or renamed any large folders in your Dropbox folder?

AlyJ

Hi @Hannah, I've just received the same email. It says I deleted 3535 files on Jan 31, 2025, which I have not. There are no deleted files in my Dropbox. It came from no-reply@dropbox.com.

There are links to "see deleted files" but I'm wary it is phishing. Can you please advise what to do?

Hannah

Hey @AlyJ, thanks for the nudge here.

The email seems to be coming from a legit Dropbox domain, but can you go to your events page here, to see what you can find on your end?

AlyJ

Hi @Hannah, thanks for the quick response! I did a backup on Jan 30, which is all in Events, but nothing on Jan 31 and nothing that says deleted.

Hannah

Thanks for checking, Aly!

Is it possible that the files were moved from one location to another?

The system might detect a move as a deletion>addition; deleted from their original location and added to the new one.

What do you see in "deleted files"?