I can't upgrade to a paid plan

Question

I've been trying to upgrade my account for months, but when I press on any of the upgrade options, all that I see is a white window that appears. A few weeks ago I would see "Error 500", at least that doesn't appear anymore. I don't want to start a new account because my old one contains 100 GB of files that I would then loose because the account is on a basic plan.

I've been trying to talk to customer support forever, but it's been extremely frustrating, as the emails I get back just sound like they're chatGPT regurgitating troubleshooting tips that have nothing to do with my problem.

Jay · Answer

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

leette · Answer

As I said, I did try the process with different devices, different networks and different browsers. The process is always the same, this page still works: https://www.dropbox.com/out-of-space?oqa=account_menu_upgrade&reason=upgrade
but clicking on any of the "upgrade now" buttons leads to a blank page.

Jay · Answer

As a precaution, could you try accessing the site using a different device or network entirely, since there shouldn't be any errors on the billing page?