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My Dropbox account is empty, after joining Business team

My dropbox is empty!

I had a personal dropbox for a long time, and had it filled with my personal documents and work.

I began working with a company who invited me to dropbox business, and i noticed i had both my own and access to theirs.

I tried to sign in today and noticed that it requested I sign up - so I did and noticed my entire dropbox is now empty and I have no access to anything?

Not entirely sure what to do at this point. Even if I sort the business side out with my company have I now lost all of my personal stuff?

Help!

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Nancy

Hi @jameshodgart, and thanks for posting here.

It sounds like the admin of the Business team deleted your Dropbox account, instead of converting it to a personal one again.

Is there any chance you created the new Dropbox account under a different email address than the original one? I’m asking because, if it's the same email, we may not be able to do much on our end either.

Let me know, and we can take it from there.

jameshodgart

No I'm pretty sure it's the same one.

I wasn't confident on registering, but I thought it would allow me to use my account again - especially since you cannot post here without being signed in, and I didn't get any warning to say that if I re-registered my account it would any chance of recovery impossible.

At this point it now feels like I've not only lost all my data - but all the money I spent assuming it would be safe here.

Megan

Hey @jameshodgart, if you made sure that you're looking at the correct account, could you have a look at your events page and let me know what you find?

This is the place where all uploads,edits, and deletions are normally logged so it should give you a hint.

Also, when was the last time you had signed into your account, prior to the incident you mentioned above with the sign out?

Can you check any email addresses you have, for any Dropbox-related emails there?

Helen V

Was this case ever sorted? I seem to have exactly the same issue.

Today my Dropbox Desktop app was having trouble connecting and I decided to sign out and sign in again. Instead it quit the app entirely. Then, Instead taking me to my usual view and account (same email as posting this from) which was a personal account merged to business teams, I had a sign in / sign up page and after logging in with my old password, everything was empty. I thought its a temporary issue, but some hours later nothing has reappeared. I can see on the Desktop app recent files history but clicking on those, nothing happens. Ive been a Dropbox user since the very beginning, have taken many businesses to join drobox pro, have helped people merge and unmerge accounts, but never ever have something like this happened to me before. Looks like all my archive and personal files are gone withour any warning or even possibility to pay myself to regain them?

Megan

Hi @Helen V, let's jump right into this!

Is it possible that you accidentally signed into the wrong account, or created a new one?

If you click on your little Dropbox icon, on your task bar, next to your WiFi, and then click on the globe icon that should re-direct you online.

When you check the account there, does it look empty? If I were you, I'd also check the account's events page. The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes).

Let me know more!

Helen V1

Hi Megan

Unfortunately when the issue occured earlier today, I signed out of the desktop app and once I logged in again, it already asked me to sign up again (same email, that I've used for many many years, since the starting days of Dropbox..). So currently when I click on globe, it takes me to the empty account.. no history, no old files, no purchase history. Same time I have not deleted my account or anything.

I've reached out to the Admin of our Business Team also to take a look if they have done something accidentally on their own side, but this still looks super bizarre.

Events shows zero history. I'm confident I'm logged on with the correct email/user.

Megan

Hey @Helen V1, usually an empty events page indicates a brand-new account.

Because if the content was added, or deleted from the account, it should be shown there.

Do you have any other email addresses that you can use as a test online, to try and sign into them?

It seems based on your Community profile that you already have two accounts. Have you checked for your files in both of these?