I referred a friend and they created an account and installed the app as a result. Now DB is saying that my referral is ineligible all of sudden. Why not say this at the time of referral? How do I get the extra space for this referral?
@Queen444 wrote: Now DB is saying that my referral is ineligible all of sudden. Why not say this at the time of referral?
Now DB is saying that my referral is ineligible all of sudden. Why not say this at the time of referral?
If it's saying ineligible, then it's ineligible for a reason, and Dropbox wouldn't know if it was eligible or not until the referral process was completed.
Was the app installed on a unique computer, one never having had Dropbox previously? If the computer previously had Dropbox on it, the referral could be marked as ineligible. A referral could also be marked as ineligible for other reasons that make the referral look suspicious. The only way to know if the matter can be corrected would be to contact Support.
Hi Rich. It's a new computer. I initially tried to contact support, but all attempts led me here. I will try again.
Hi @Queen444, It's a good idea to review the terms and conditions of the referral program on the Dropbox website to understand why a referral might be ineligible.
Dropbox Referral Program Terms and Conditions.
If this doesn't work for you, I suggest, as @Rich mentioned above, contacting Dropbox support for clarification on this issue.
