Shared folders not visible on computer after update

sanimation

Hello,
I have a premium Dropbox account.
The architecture of our Dropbox is as follows:
S
|_ A
|_ B
|_ C
etc.
S is a team folder. Members of S can see all the folders in S on their computers.
The rest of the staff only have access to certain folders in S that are shared with them based on their needs.
Note that we are all using smart sync.

Before the file system update (which happened for us on September 24th), everything was working fine.
When I shared a folder with a colleague, they could see it both online and on their PC. However, since the update, the newly shared folders are only visible online and do not appear on the PC of the colleague with whom it is shared.

I have noticed that there are 2 ways to get around this problem:

• Reinstall Dropbox or wait for an update: this solves the problem for the already shared folders, but if a new folder is shared afterwards, it does not appear.
• Add collaborators to the team folder S: all folders are accessible online and visible on the PC.

I have already contacted Dropbox support without success.
Does anyone else have the same problem? And could you help me solve it ?

Nancy

Thanks for posting on our forum today, @sanimation! Let’s look into this.

 

First off, can you clarify what system update you’re referring to exactly? That’ll help me understand how this affected the syncing of your folders.

 

Have you checked your team selective sync settings, and everything’s set to sync locally there? 

 

Finally, I’d like any ticket numbers you may have from our support team, to go through them, as well. 

 

Let me know, when you’ve got more updates.