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Remove payment option from a Dropbox Basic account

I want to remove the payment option from my account. However, I cannot do this myself from the account page -- Dropbox itself points me to their customer service. I have Dropbox Basic, which only gives me access to the help center, the community, and a useless chatbot. The only community post I've found on this topic says that I have to talk to someone on the support staff, but this seems out of reach for a lowly Basic user like me. The chatbot just says that I can manage my billing options etc from the account page and that I should upgrade to get more support.

Is there a way to remove the payment option from my Basic account without upgrading to a paid membership to be allowed to send the support staff an email?

This experience has been an absolute nightmare even though it has just consumed 30 minutes of my life. I have seen more disgusting anti-patterns on this website than I count. So embarrassing...

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Comments

Rich

@eirikvaa wrote:
Is there a way to remove the payment option from my Basic account ...

Basic accounts are free. There's nothing to remove because they have no payment options.

Are you being charged for something? What, exactly, is the issue that you're seeing?

eirikvaa

I paid for Dropbox for some years through PayPal, but later downgraded my account. The PayPal option remains.

Walter

Hey @eirikvaa - sorry to jump in here, but when you say that the PayPal option remains, could you maybe send us a screenshot so that we can have a visual too?

eirikvaa

Sure thing. Here you go:

Walter

Thanks for the screenshot @eirikvaa - much appreciated.

Would it be OK if we sent you an email to have a further look internally at this point?

eirikvaa

@Walter That's ok 🙂

Walter

Thanks for the cooperation @eirikvaa - you've got :envelope:

eirikvaa

Thanks a lot! 🙂