Child Item

'We’ve suspended your sharing activity' error

Can’t share file I am receiving this message when trying to share a folder with someone I know. This message - "We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement" and it continues to come up and I don't know why. Ive received no emails on any violations and I have not been sharing or sending anything out in some time. Have no idea why and cannot find any helpful answers.

Find more posts tagged with

Error Messages

Shared Links

Developer

AcceptAnswer

Promoted

Comments

Hannah

Hey @elbarto, thanks for reaching out to the Dropbox Community.

Can we send you an email, to investigate this further?

Let me know.

wthiwwdb

Last week I remembered why I haven't been using Dropbox.

This is still happening on my account:

I wait to upload a file;

try to share it;

get the "we've suspended your sharing activity" on every single file I upload.

Why is this happening? I have never received an email about any violation.

Jay

Hi @wthiwwdb, do you have any files such as those mentioned in the beginning of this article?

wthiwwdb

No, Jay. Thanks for your reply.

Files are original, usually audio recordings.

All will upload to my account without issue.

When others upload, they can also share.

But I can't.

Jay

Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

wthiwwdb

yes please

Hannah

Thanks, @wthiwwdb, I just emailed you and I'll see you there.

RiTurner

Hello @Jay I'm also having the same problem could you please "reach out to " me via my email and tell me why I can't share? Thank you

Walter

Hey @RiTurner - sorry to jump in here, but I just followed up via email so that we can have a further look internally.

Whenever you get the chance, please have a look at your inbox and we'll take it from there.