Owner of shared file doesn't receive my request asking for access

Question

Getting an error when logged in... just sends me to forums (Hello!) or Status page, etc...

But anyway, I'm also running into an issue... I was sent an invite to edit a file/folder, but when I click the link, I get a message that says "You don't have access" so then I'm told to request access, which I did, but the owner did not get the request.

Nancy · Answer

Hmm, I see. Are you unable to see it via different browsers?

If she checks the sharing settings of the folder, do you appear as an active member on it?

juke925 · Answer

The update now is that she did finally get my request after I sent it a few more times and she did accept it but I am still not seeing the folder in my dashboard.  The usual steps that I take to get access... none of them have been working today.

Nancy · Answer

Welcome aboard the Community, @juke925!

Did they click on the notifications bell on their web Dropbox account, and there’s no prompt there to grant you access to this specific folder?

Are they seeing the same notifications via different browsers?

Finally, can you send me a screenshot of the error you mention in the beginning? I’d like to have a look.

Keep me updated.