I can't access shared folder, I get an error (picture with a dog waiting for food).

pierretraumat

I'm new in a company.

We have a supplier who use Dropbox to share with us some files.

I created an account to Dropbox.

My supplier has sent me an invitation to have access to his shared folder.

When I click on the email on "go to the folder", I have an error (picture with a dog waiting for food)

So I come back on the dashboard of my account, I can see the shared folder, but when I click on it, Dropbox told me that I don't have enought space for use it...

My colleague doesn't have this issue, they could access to this folder normally...

 

Please help me !

 

Thanks !

EvanDBX

Hi @pierretraumat thanks for posting and I am sorry to hear about this issue.

 

Please note that a shared folder's size counts towards the storage space of both accounts that it is shared with. That means, that if you have a 2GB of storage on your account and the folder is 3GB, then you will be unable to receive that folder and access it.

 

If that is the case, you can ask the sender to share that folder as a shared link instead.

 

Let me know if this helps!