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Dropbox web app crashes every time I view an image full screen

When I'm logged into my own Dropbox account through the website & double-click an image to view it full size, Dropbox freezes/crashes.

In order to fix this I need to close ALL Dropbox windows, open the folder link again and then it works fine, as long as I don't try to view an image full screen.

Others on my team have experienced the exact same issue. The images we are trying to preview are in folders saved to our own account.

The issue does not occur when viewing the folder in incognito mode (while not logged in to the account)

Has anyone else experienced this issue? Any other solutions?

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Hannah C

Hi folks,

Chiming in here and apologies for the inconvenience this has caused.

We found an issue that may have caused the issues described in this thread. We have fixed the root cause - could you check that you are able to successfully preview files now?

Thank you!

All comments

vomaufgang1

This is happening to me as well, but only in Firefox. It's also not only when closing the image preview, but also when, for example, changing the sort order in a folder with lots of images.

Vivaldi doesn't crash the page entirely, but he performance of the Dropbox web app goes to the **bleep**ter after viewing an image fullscreen or changing the sort order, so much so that it may as well crash in terms of usability.

Dropbox themselves will have to fix this as I suspect their already bloated, inefficient web app code has finally croaked.

adimauro

Yes same issue. And I've tried it in multiple browsers with no luck. So it's not browser-specific.

EvanDBX

Hey guys,

Can you try clearing your browser's cache as mentioned here, and let me know if anything changes?

ASAP_Arts

I just cleared all browser cache files* and I am still having this same issue; when viewing images in Dropbox Preview/full screen, the window freezes and causes the browser notification popup that says the Dropbox tab is slowing down the application. It started last week. I have cleared all cache files on Firefox and Chrome. It still happens in both browsers. Both browsers are up to date.

vomaufgang1

Did that, no effect.

To add, performance in any folder with about a dozen images is already extremely sluggish, leading to slowdown and stuttering just moving the mouse over the folder contents. Opening and closing the image preview just seems to be the killing blow.

I'll try to do some profiling of both the performance and the crash when I get off work.

vomaufgang1

I just came home and tried to recrate the issue, but it seems to be fixed for me. Did the devs push a fix already perchance?

ASiradakis

Same here, I open one photo, when trying to go to the next photo it freezes, and then says page unresponsive. Asks me to wait or close page, if you wait nothing happens. If I open it on my computer they will open fine.

Walter

Hey @ASiradakis - sorry to hear about this.

Does the issue persist after clearing your browser's cache or on another browser, preferably with no extensions or plugins running?

Cfishback

Dropbox has been doing this to me ALL day and I can't get any work done, same issue as everyone else is having, crashes every single time I load a document...who do we contact to get this fixed?

Walter

Hey @Cfishback - sorry to hear about this.

Did you try any of my previous suggestions by any chance?

Let us know how it goes if you give them a go!

CES2

I have the same issue, photo freeze went ever I exit. Did you got it fixed ?

Megan

Hey there @CES2, I hope you're doing well!

Would you mind clarifying if this behavior is happening on a specific browser? Have you tried a different browser, by any chance?

Keep me posted, and we'll take it from there!

Tyto

@Megan if you read this entire thread you will see the answers to your questions

This issue happens on Chrome and Mozilla. Clearing the cache did not solve it.

Please provide us with solutions

CES2

Hi Megan! Same problem on any browser, tried different ones and it still freezes went I try to exit a photo. All ready tried on a clean browser with out plugins no luck.

CES2

The main Browser that I work with is Google Chrome.

Walter

Hi @Tyto & @CES2 - since this issue seems to persist for you, I'd suggest getting in touch with our support team for further assistance with device and account specific information.

You can let us know your ticket ID so that we can look it up in our system as well, if needed.

Hannah C

Hi folks,

Chiming in here and apologies for the inconvenience this has caused.

We found an issue that may have caused the issues described in this thread. We have fixed the root cause - could you check that you are able to successfully preview files now?

Thank you!

jessicaspires

Hey Hannah,

I can confirm that me and my team are still experiencing the issue 😞

thenetworkchefs

Still having the same issue for several days now - can't work in the files at all - very frustrating!

CES2

Fixed for me, Thank you guys. 🙌

Nancy

Happy to hear that, @CES2!

Let me know if the issue has been resolved for anyone else, or if there’s still someone who has trouble with this.

thenetworkchefs

Seems to be fixed for my team - thank you!

Tyto

Yes it's fixed now, thank you!