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All folders on my dropbox are empty

Here is my situation.

Person A shared folders with Person B. Person B shared the same folders with me so I can view and edit/upload new files.

I signed up for dropbox on my laptop and downloaded dropbox app.

From my computers, it shows all of the folders (with green checkmark) but all of them are empty. I waited for days hoping it was due to sync problem but it didn't work.

Please advise what I need to do. If nothing works then is it possible for Person B and I use Person B's account simutaneously?

Thank you in advance.

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Megan

Hey there, @jsrealpro, let's jump right into this!

As a first step, can you clarify if you're able to see the files when you visit your account online?

If so, what is the app's current syncing status? As for logging into Person's B account, we don't suggest that people share credentials, due to security risks.

Keep me posted, and we'll take it from there!

jsrealpro

Since I am a new user to dropbox.com, I will walk you through what I did:

1. go to dropbox.com via google chrome

2. click Shared on the left side

3. click on the folder that Person B shared with me

4. On the right side, it has "access this folder from your desktop", "import from google drive", "request files to be added to this folder", "share and manage access to this folder"

5. click "access this folder from your desktop

6. folder window pops up but there are no files

To answer your question, I cannot see any files online

Thank you for your help

Megan

Hi @jsrealpro, thanks for clarifying!

If you can't see any files in this particular folder, when visiting your account online, that means it's empty. Is there a chance that they shared the wrong folder with you?

Could you ask them to re-share it with you, by any chance?

TW_10

I have been receiving messages saying that my box is full - upgrade your storage.

I accessed my dropbox and deleted one large folder of files.

Now when I go into my dropbox I see my other folders that have been there but they are empty???

- I can't get any support to fix this.

What should I look to do?

Thank You

Hannah

Sorry to hear about this, @TW_10.

Have you searched your deleted files page and your events page, to see if you can find the files?

TW_10

Hello,

Yes I did. Both locations show me the files that I did delete. But I do not know why the other folders are empty.

I have no data in the dropbox. I went from over the limit to nothing,,,,

Do I need to upgrade my plan to see the files that were there??

Nancy

Hey @TW_10. Upgrading your Dropbox account wouldn’t help with this, so let’s check what happened.

When was the last time you were able to see all of your missing files within those folders on the Dropbox website?

TW_10

Hi,

My files were there Jan 13th.

On the same day I deleted one folder with data in it that I did not need.

Since then, I can not see anything in my existing folder. It says they are empty.

The other thing I did was disconnected old PCs from the DropBox connection. (I think I can only have 3 connected at one time).

Does this have anything to do with it??

-Thanks,

Nancy

Can you describe the steps you took to disconnect those devices?

TW_10

I removed it under the security tab:

These devices are linked to your personal Dropbox account.

I clicked the option to remove.

Nancy

That shouldn’t affect the files/folders you’ve stored on your Dropbox account, indeed.

The folders in question, are they shared with another user perhaps, or are they personal folders?

If you go back to your Events page again, and scroll down before the 13th of January, are you seeing something more?

TW_10

The only events are from Jan 13 - deleting the files.

I haven't used the service for a while but I want some of the data.

Makes no sense. What else can I check.

Is there a technician that can look at my account and verify this???

There is nothing else we can speculate about,,,

Thank you

Hannah

Hey @TW_10, thanks for the additional info and don't worry, we'll get to the bottom of this.

Do you remember any example names of files that you can search through the search bar in your "all files" page, to see if you can find out more about where they might be?

TW_10

Not really. A lot of what I'm looking for is photos.

I don't understand how it kept telling me I'm out of storage. Then I deleted one large folder and now I can't access anything.

Hannah

It is strange indeed, but can you confirm that you've checked all the events from the events page?

Perhaps the photos in question were deleted along with the other files by mistake?

TW_10

I do not see them in there

Nancy

Hi again, @TW_10. One more thing I’d like to ask is if you have any other email addresses, besides the one you see on this page.

If you do, please check whether you have another Dropbox account linked to them, where your files could be saved. I’d like to rule out this possibility as well, and go from there.

TW_10

Hi,

No. Just one e,mail.

Hannah

Thanks, @TW_10.

Would you perhaps want us to send you an email, so we can help you restore your entire account to how it was before the 13th of January, to see if that helps bring the files back?