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How long before a Shared Link expires with Dropbox Plus?

I have an eBook that I have on DB and use a shared link to access it. I just discovered that all the Shared Links with my Subscription Level (Dropbox Plus) doesn't allow you to change that setting. It is a large jump in price to host just a couple of things. Does anyone know how long a Link is good in Dropbox Plus? Also, is there anywhere else we can share it without paying the exorbitant prices for that simple function?

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Walter

Hey @KC805, thanks for posting on our Community!

Shared links do not have an expiration date by default. Could you clarify what is the exact error you're getting when trying to access the shared link in question?

Thanks!

KC805

I have an eBook that I have offered on my website for download via a link. I posted this a few months ago and when I tested it, it said the link expired. I went out to DB and tried to change the settings to the link and it said that you can't change it to cancel an expiration unless I upgrade from DropBox Plus to Pro.

KC805

The toggle looks like it is off, but it definitely gave me a message that the Link expired. This has happened to a couple of people on your forums.

Hannah

Hey @KC805, was the error a Dropbox one?

Do you have a screenshot of it?

And if you just copy the link from your account, does it work?

KC805

Screenshot 2023-09-03 at 1.36.50 PM.png

KC805

The link is a link to a document (free ebook) and it only lasts a few days.

KC805

Yes, it is a dropbox link

Nancy

Thanks for clarifying, @KC805!

Now, since this is quite odd indeed, can we open a ticket for you instead, and take a closer look? If that's alright, we can message you to this email address.

KC805

Yes please! Open a ticket. I need to get this fixed.

Nancy

You're all set, @KC805! Please reply back to my email, when you get the chance, and we'll take it from there.

KC805

Hi there. Replying back.

Hannah

Hey @KC805, I see that there's an update on your ticket, so make sure to reply back to my colleague!

KC805

The Link expired again and still doesn't work. I guess there is no fixing it. Not sure why it keeps expiring.

KC805

I have a website where people can sign up for a free ebook. The Website form sends the request to my email service who manages the email confirmation and sends out the link to the subscriber. The link keeps expiring. Help Desk hasn't been able to figure it out. Does anyone have any idea why my link keeps expiring?

Walter

Hi there @KC805 - I'd recommend getting back to the expert who was handling your case with this information so that they can assist further.

Let us know if you have anything else to add or ask in the meantime.

KC805

Hi Walter,

I tried, but she closed the ticket.

I am not sure what else to do. It just keeps randomly telling me the link expired. I may have to find another solution for sharing documents. What do you think?

Thanks, Kristi

Walter

Did you try replying back to the ticket to open a follow up ticket for your case @KC805?

KC805

Hi Walter - yes, they opened another ticket and I submitted the information to them. I am still getting this message when I click on my test email.

Walter

I see, thanks for the additional information @KC805

I found your new ticket on our system and passed your comments on the agent who's handling your case.

They'll be getting back to you soon, but do let us know if you have anything else to add in the meantime.

KC805

Thank you, Walter. That is about all the info I have. I do use Aweber as my email service that auto-responds to the form filled out on my website for my book. I copied the link into the auto-responding email. If you guys want to test it, you can go onto my website. [link removed] and sign up for my book and see what you get. A link is a link so I am not sure what can possibly go wrong there.

Thank you for helping.

Kristi

KC805

I moved my sharing files over to Sync.com. I have no problem with it there. I will just be using DB for my storage and multi device access. Thank you for your help anyway.