Child Item

Sharing is currently suspended

Hello,

I am trying to revive my Dropbox account after years of stagnation (doing the cleanup here at the moment).

However when I tried to share a folder (super innocent, containing just a bunch of PDF's), I get

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

I haven't found any other way to contact Dropbox support apart from community forums so if anyone from Dropbox support can help me get this sorted out I would greatly appreciate it.

Thanks!

Find more posts tagged with

Shared Links

Developer

Promoted

Accepted answers

Screatch

This was resolved, thank you folks.

All comments

Jay

Hi @Screatch, thanks for bringing this to our attention.

It's possible that you might be experiencing this behavior on your account.

Could you confirm what type of plan you're on?

This will help me to assist further!

Screatch

Hi Jay,

Thanks for reaching out so quickly.

I am currently on Dropbox Basic plan, I have seen this page but I am not sure if anything applies to me here

One of your files may contain malware
- I used to have a personal backup here from years ago, if there is anything which registered as a potential malware, this should either be removed already or please kindly let me know what is considered as a malware
You may have exceeded your bandwidth limit
- Unlikely, Dropbox account was stagnating for a long time and I don't have any popular shared folders which would still be downloaded to this day and cause any bandwidth.
You may have reached the number of invites you can send per day
- This was attempt to do a first share since forever
One of your files may be subject to a copyright complaint
- To my knowledge there should be none, but if there is, please kindly point me to it
One of your files may contain malicious content
- What constitutes as malicious content? To my understand there should be none now.

Would appreciate if a member of a staff can take a look into my account, I am happy to resolve any concerns or flags there is with my account.

Hannah

Thanks for the reply, @Screatch.

Can we reach out via email, to check this out?

Screatch

Sure

Jay

I've sent you an email, please could you reply to it when you get a chance.

Screatch

This was resolved, thank you folks.

semada

Hello,
I've been having trouble sharing a file or folder for weeks. I always get the message:

Can’t share file

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

I am not aware of any rule violations, no option from the link https://help.dropbox.com/share/banned-links applies to me. Chatbot can't help, waiting 24 hours doesn't help either.

Thank you. David

Hannah

Thanks for letting us know, @semada.

Can we send you an email, to investigate further?

semada

Sure, thank you.

David

Hannah

Thanks, David! Just emailed you and I'll see you there. 🙂

hkonhartveit

Hello!

I have this exact problem as well. I'm trying to start a shared family album, but whenever I try to share the link this message pops up: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

I want to buy a plan with more storage, but I need to know that I will be able to share my files.

Please help

Best regards,

Hkon

Megan

Hi @hkonhartveit, I'd be happy to help!

I just created a ticket on my end for you, since we're going to need some account-specific info in order to determine what's causing this.

Reply back to me, and we'll take it from there.

Thanks a bunch!

stefanofazio85rm

Hi,

i have the sharing functionality banned because they said i have shared a malware file (maybe a file .dll of work because i am a software developer)...

how i resolve this ban? I have already deleted this file

Mark

You need to contact support via www.dropbox.com/support and ask for assistance.

JustPilz

Hello!

I have the same problem: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

Please help

Megan

Hey @JustPilz, no worries, I'm here to help!

Can I send you an email, in order for us to have a closer look into this?

Let me know more!

DStephany

I am also getting an error message when trying to share content. The message said to check my email inbox but no email ever came. Can I get some support on this as well?

Walter

Hey @DStephany sorry to hear you're having issues with this.

I've just sent you an email to have a further look internally, so please check your email's inbox for my message and we'll take it from there.

DStephany

Thank you. I did receive your first email. Appreciate the quick help on this!

Walter

No biggie @DStephany - I hope this will get sorted for you quickly!

El1teZombiezHD

Hello,

I too have had this issue pop up and i'm unsure why.

Any ideas how I can get some support??

Thanks

Mark

@El1teZombiezHD wrote:
Hello,

I too have had this issue pop up and i'm unsure why.

Any ideas how I can get some support??

Thanks

www.dropbox.com/support.

MediaSound

Hello!

I have this exact problem as well. I'm trying to start a shared one Excel file in Dropbox subfolder, via mobile app or webinterface, but whenever I try to share the link this message pops up: We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

Please help, how can I fix this issue?

Best regards, P.S.

dannettesherry

Thanks!

Nancy

Hi @MediaSound, is it OK to log a ticket for you to this email address, and further assist?

MediaSound

Hi Nancy, yes please!

Nancy

No problem, @MediaSound! Please reply back to my email, when you get the chance.

MediaSound

Please, check email!

redlight150

Will you please help? I'm having the same problem...

Hannah

No worries, @redlight150, I just emailed you, so we'll continue looking into your issue there.