Child Item

Sharing activity suspended

Hi,

when I try to share a folder, I receve a similar message:

"Sharing of file impossible - We suspended your sharing activity due to a violation of Dropbox's Acceptable Use Policy, our Terms of Service, or your Services Agreement."

Anybody knows how to solve the issue?

Thank you.

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Comments

Rich

@fingolfin78 wrote:
"Sharing of file impossible - We suspended your sharing activity due to a violation of Dropbox's Acceptable Use Policy, our Terms of Service, or your Services Agreement."

You would need to contact Support.

https://help.dropbox.com/share/banned-links

fingolfin78

Thank you very much for your answer, @Rich.

I tried to search into the support page, but I only found chatbox and community.

Is there any other way to contact them?

Walter

Hey @fingolfin78, sorry to jump in here, but would it be OK if we reached out via email to have a further look internally?

fingolfin78

@Walter: It would be really appreciated.

Thank you

Jay

Hi @fingolfin78, I've created a ticket for you, please could you reply to it when you get a chance!

fingolfin78

I've just replied to your mail.

Thank you.

filippotutone

Salve,

Anch’io non posso più condividere le cartelle, per violazione di privacy e altro, qualcuno può aiutarmi per favore?

Megan

Ciao @filippotutone, vediamo insieme cosa possiamo trovare a riguardo!

In base all'errore che hai ricevuto, sembra che la tua capacità di condivisione potrebbe essere stata temporaneamente sospesa. Puoi trovare ulteriori informazioni in questo articolo del Centro assistenza.

Di recente hai condiviso un collegamento che potrebbe essere stato scaricato più volte o un file di grandi dimensioni?

Questo mi aiuterà ad assisterti ulteriormente!

Hi @filippotutone, let's see what we can find together on this!

Based on the error you received, it sounds like your sharing ability might have been temporarily suspended. You can find out more info at this Help Center article.

Have you recently shared a link which could have been downloaded many times, or to a large file?

This will help me to assist further!

filippotutone

No, niente di tutto ciò....

Nancy

Ehi @filippotutone, i divieti di solito durano circa 24 ore. Potresti concedergli ancora un po' di tempo per vedere se il divieto viene revocato automaticamente?

In caso contrario, faccelo sapere.

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Hey @filippotutone, bans usually last about 24h. Can you please give it some more time to see if the ban gets automatically lifted?

If it doesn’t, please let us know.