Excel Files not opening to edit in Excel from Dropbox.

Hi @ijmolder66, thanks for posting here today!

Can you clarify exactly when this started happening? Have you made sure both your Microsoft, and Dropbox app are up-to-date?

Also, can you clarify if you're using an individual Dropbox plan, or a Business one?

Keep me posted, and we'll take it from there!

Same exact thing is happening to me. Can't edit Word or Excel Files in Dropbox on phone. Samsung phone. Noticed it today - July 14.

I noticed it this past Wednesday (7/12/23). I use the spreadsheet to track my gas fill ups, frequency, costs, and MPG. The last time I used it successfully on my phone was last 6/20/23. I use it a lot on my computer without issue. I have used Google Play to update all the apps, same result. Is there a way to manually check for Dropbox updates in the phone app? I did not see it if there is one. I have the Dropbox Basic, (Individual?)

Sorry to see you're having this issue, @ijmolder66 and @rajma420.

Can you please make sure that your Dropbox app is updated to the latest version and let me know if the issue persists?

How do I do that? In my last post I asked

"Is there a way to manually check for Dropbox updates in the phone app? I did not see it if there is one. "

I always have automatic updates on. The issue is with the latest version.

If you go to your Play Store, and search "Dropbox", you will see if there's an update button there.

The latest version is currently 336.2.2.

I am on version 336.2.2 updates 5 days ago. Google play show all up to date.

Hannah, like I already said, I have the latest version, 336.2.2.. The bug is in the latest version you all pushed out.

Thanks for the update here.

Can you please manually uninstall and reinstall both the Dropbox app and the respective Office apps on your phone once again, to see if that helps?

Let us know if it still doesn't.

I am having the same problem with Excel.

I work from a desktop computer.

It use to give me 3 options Excel with web google sheets and excel.

I would use excel.

I can't do that now . Any suggestions how to fix that?

Jay

Hi @LeeAnn5464, your issue is different to the ones described by other users, as they're on mobile devices.

What error are you getting when trying to open a file using Excel online via the Dropbox site?

I manually uninstalled and reinstalled both the Dropbox app and the respective Office apps on my phone.

The issue is still there. Can't edit a Word or Excel file.

On the drop down I get when I am working on a file in dropbox I get excel with the web, with google sheets and I use to get excel now I don't get excel as an option at all.

I dont get excel as option at all now as an option I only get excel with the web and google sheets

My excel is working fine I can work in excel outside of dropbox but I can not work in just excel in dropbox unless its through the web

Jay

Could you attach a screenshot showing what you're describing, while hiding any personal info?

I manually uninstalled and reinstalled both the Dropbox app and the respective Office apps on my phone.

The issue is still there. Can't edit a Word or Excel file in Dropbox.

Hi @rajma420, does this happen with all of your Word & Excel files?

Could you send us a couple of screenshots, in order for us to have a visual too?

I think I figured out that is happens if the Excel file is password protected.

I used to be able to open it in the Dropbox app, but now it doesn't open. Please advise or fix.

Hey @rajma420, so just to clarify, it does work for Excel sheets that are not password protected?

I uninstalled Dropbox, MS Excel, and MS Word. Reinstalled Dropbox and let Dropbox install Excel. Same issue, when I try to edit the spreadsheet I get Excel trying to open then the MS Integrations message. My spreadsheet is not password protected.

And you're currently on the 340.2.2 version of the app, is that correct?

Yes, that's right. For the password protected excel files, I see the same issue that the previous person said above.

You said:

Hey @rajma420, so just to clarify, it does work for Excel sheets that are not password protected?

Hannah

Hi @rajma420, if you access Excel directly, and try to open your files from there are you able to do so?

As for some screenshots, what happens after you see the message that @ijmolder66 posted: "Microsoft Office integration would like access to files and folders in your Dropbox"? Is it stuck like that?

No, currently the app says 340.2.4

Megan

I use Excel directly, the file opens after it prompts me for the password. But if I open the file from Dropbox I get in a loop of "Microsoft Office integration would like access to files and folders in your Dropbox"? Yes, it gets stuck there.

Hey guys, thanks for your patience!

We checked with our Engineers internally, and they have confirmed that this is an issue on Microsoft's end. On our end, we have informed Microsoft, as this needs to be addressed by them.

Thanks a bunch!