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Camera Uploads not uploading all photos on iOS

I have recently noticed that not all photos from my Camera Roll have been uploaded during the "Camera Uploads" process. it seems that photos that I add to my camera roll from a message someone has sent me do not seem to be uploaded. I am now worried that I may have lots of photos that haven't gone up to Dropbox but I don't know which ones !! Does anyone know why not all photos are going up ??????????

I have an Iphone 11 Pro Max with IOS 16.1.1

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Megan

Hey there, @FP15, welcome to our Community!

You mentioned that the files that aren't uploaded, are files that people send you using a message. Can you tell me more about this?

How do you receive these messages, and do you save the content to your camera roll? Can you also let me know the version of the Dropbox app that you have installed on the device?

Let me know more!

FP15

Hi Megan. I receive the messages via iMessage on my iPhone and I save them to my camera roll. I have Dropbox App version 252.2.4 installed on my iPhone.

Let me know if you need any other information. Thanks.

Megan

Hi @FP15, thank you for clarifying!

It seems you're using an older version of Dropbox on your iPhone. The latest would be 328.2.2. As a first step, is it possible that you update the app, and let me know if you notice any difference?

FP15

Thanks Megan, I’ll do that and let you know how I go 👍🏼

wallerlaurenp

I can't believe I'm making another post about an outrageous dropbox problem, but here we go...

I have dropbox set up to automatically upload all of my photos from my iPhone 12, but alas, dropbox seems to choose it's own random selection of photos, rather than uploading all of them. I only noticed the problem after I deleted all of my (thousands of) photos from my phone, so I have no earthly idea what I've lost.

PS-it did the same thing with my music.

Get your s&%t together dropbox. This is ridiculous.

Hannah

Sorry to see you're having an issue with your Camera Uploads, @wallerlaurenp.

If you haven't already, turn Camera Uploads off, restart the app and turn it back on.

Also, tap on "Account", then on the gear icon and then on "clear cache" to see if that helps as well.

Keep me posted.

RyanFromDropbox

Hi, @wallerlaurenp 👋 Thanks for sharing this feedback. I can totally understand your frustration here. I'd love to learn a bit more about the situation, so I can hopefully help you troubleshoot moving forward.

To start, would you mind checking to see if you have "Optimize iPhone Storage" enabled on your phone? This is an iOS setting that "offloads" some of your photos to iCloud to free up storage on your phone, and it makes those photos quite difficult for Dropbox to access (as they're not actually stored on your device).

You can check this in the following way:

Tap Settings > [your name] > iCloud > Photos.
Check to see if "Sync this phone" has is toggled on (it'll be green).
If so, check to see if "Optimize iPhone Storage" has a check mark next to it.

When you get a chance, let me know -- and we can go from there!

wallerlaurenp

Well, now all of the photos are uploaded. Check.

But, they are uploaded with bizare filenames and the dates are erased forever. Awesome.

Also, I can only view them on a Mac, not on a PC.

Fabulous.

I can't afford to spend any more time on my dropbox issues. These problems have reached the point of insanity.

Walter

Hi there @wallerlaurenp - sorry to hear you're having issues with this.

When it comes to the issue with previewing the files on a Windows computer, could you let us know some additional information such as your device's OS and clarify if you're getting any particular error?

wallerlaurenp

I’m using windows 10

The photos that I upload from my iPhone or Mac can’t be read by my pc. I get a message that says the format is currently unsupported or the file is corrupted. The file is a jpg and it is not corrupted, because I can see it on my Mac. Slides in PowerPoints are also coming through as unsupported/corrupted. This is more than frustrating. This is negligence on the part of Dropbox.

Walter

Have you tried another media player to preview the files of your Windows computer @wallerlaurenp?

Also, are you able to preview them normally on the website?

wallerlaurenp

I Walter, thanks for your help. Yes, I can see them online and on my mac, but not on my PC. There is no other media viewer/played that I've been able to find. Interestingly, I can view new files and photos that have been uploaded since I got that computer (the PC is my work computer), but I can't view anything from before that. It says the files are corrupt, even though I can view them on the Mac/online.

wallerlaurenp

Just wanted to update that last post to say I can view *some* of the new files uploaded since I got the new computer, but not all of them.

Walter

Can you send us a screenshot of the exact error you're getting so that we can have a visual too @wallerlaurenp?