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Subfolder has Limited access when shared with non-Team member

I am an Admin of a team of 25 or so; we have a total of 4 Admins on our account. I am responsible for sharing folders and subfolders with colleagues all the time.

We have a Team folder for 2023 that has individual folders for meetings we support. Those meeting folders (when created) are automatically shared with a group of 8 people plus whoever else is added manually to that folder (whether a Team member or a non-Team member).

Today when I was asked to create a subfolder and invite someone not on our Team, it changed the access of that subfolder to Limited for the group of 8 people as well as everyone else who had access to the entire meeting folder. Even when I uninvited that person, the subfolder was still listed as Limited. The only way was for me to delete the folder, add it back, and ask another Admin to invite the person - then all was fine. When I looked at the sharing permissions, it said that the group of 8 still had access to edit the folder, even though they could not access it.

This is happening to me on every web browser I have tried and the Dropbox app on my Mac. However, the iPhone Dropbox app works normally for me to share folders.

This just started happening today - any idea what is going on here? I have copied below the Sharing Settings (that I have not personally touched):

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Jay

Hi @Susan D.11, thanks for bringing this to our attention.

Just for clarification, when the folder went to the limited access, it disabled all access to those members currently invited to the folder, is that correct?

This will help me to assist further!

Susan D.11

Thanks, Jay! So, I could see the folder, and the person invited to the folder could see it, but it was considered Limited to everyone else.

I created a main meeting folder awhile ago where the group of 8 were automatically invited, and then I added 4 people to it, some who are Team members and some who are not Team members (again all done in the past). This folder contains multiple subfolders that were shared previously with other Team and non-Team members (as recently as yesterday without issue) - keeping in mind these people are in addition to the group of 8 and the 4 people who have access to the main structure.

Today I created a subfolder within that folder that the group of 8 and the 4 people who were added all could see.

The moment I shared that subfolder with a person not on our team (so he would only have access to this subfolder, not the other folders), the folder was now only seen by him and myself. I could see the 4 people vanish from that folder. Oddly, the group of 8 was still shown as having access to the folder and in the sharing permissions - it said they all could edit it, but again, they saw it as Limited. I am the only one of that group of 8 who could still see the folder and put files in it.

So, even when I removed the person, the damage was already done - the folder was still seen as Limited. The only way I could get the folder back was to delete it, bring it back, and let another colleague invite that SAME person to the folder (and no issue for that colleague).

Susan D.11

Whatever was happening yesterday - things are fine again today.

Jay, do you know if others were experiencing this issue?

Megan

Hi @Susan D.11, that's amazing news! 😊

We only had your report about this, if I am being honest. Make sure to keep an eye out, and update us if this happens again, we'll be one post away!