Child Item

Camera Upload on Android not working

I am on an Android device with Camera Uploads turned On. Up until April 4, 2023 all new photos were uploaded to DB automatically. All new photos since then did not get backed up to DB. If I open the dropbox app and go to the Photos tab there is a triangle with an exclamation, when I click on it I get a message: "Couldn't upload some photos. Review these photos to try again." All of the new photos since the 4th are listed and if I hit retry, I get the same error. If I go to the photos tab and hit upload, select the photos and manually upload them, they upload with no problems... any ideas on how to get this working in an automated fashion again?

Find more posts tagged with

Camera Uploads

Mobile

Error Messages

Sync

Android

Agree

AcceptAnswer

Closed - Partially Delivered

Accepted answers

DreamingUser5389

When I opened the dropbox app this morning and went to the photos section I hit the retry button again and it worked! I tried taking a few new photos and they were automatically backup up. It looks like it's working again! (I see I got a Dropbox app update yesterday.)

All comments

Hannah

Hey @DreamingUser5389, thanks for bringing this to our attention.

It might seem insignificant, but can you try to turn camera uploads off from your settings and then back on, to see if that helps?

Keep me posted.

DreamingUser5389

I tried turning Camera Uploads off and back on and it did not work. I also tried disconnection from wifi and reconnecting and that did not work.. I disabled battery saving optimizations for Dropbox and that did not help. I looked at the permissions and everything seems to be ok there. I also tried restarting the phone after all changes and still no go.

Hannah

Thanks for the update, @DreamingUser5389.

If you connect through mobile data, instead of your WiFi, do you see any difference?

DreamingUser5389