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File Request File Name Issue

Hi everyone!

Just checking in here to see if anyone has any ideas for how to work around this!

I work for a company where we collect thousands of files a week to submit to clients. We use file requests as a convenient way to get these files, but we have a persistent problem. Our clients each have different labels they prefer for a file. Some might be:

Character_Name_Company

While others request:

Character - Name - Company

Previously, file requests FORCED sender name to the end of a filename, resulting in a file submitted as:

Mickey Mouse - Calvin Nickelson - Disney

to become...

Mickey Mouse - Disney Calvin Nickelson

This meant these files would all have to be relabeled before submitting to clients. Now Dropbox has a feature for file requests whereby you can remove the "Sender Name" as a name modification. Eureka, I thought! But now, when files are submitted as:

Mickey Mouse - Calvin Nickelson - Disney

It removes the name completely and makes it:

Mickey Mouse - Disney

Is there any way we can set up file requests so it leaves the file names completely untouched? We send super specific labeling information with our collections, so when people submit they usually do it exactly right! We'd like Dropbox to just collect files without altering the name in any way. Any ideas?

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Comments

Jay

Hi @Calvin-Nickelson, thanks for messaging the Community!

If you create a file request and change the naming conventions, removing the uploader's name would result in the exact filename of the original file uploaded.

It should not react the way you are describing it, since it cannot detect the uploader's name from within the middle of the filename.

If you have any further queries, feel free to message back.

Calvin-Nickelson

Hi Jay,

That is what I hoped would happen, but today I found that one of my file requests was filled with 6 files:

Mickey Mouse - Company

Mickey Mouse - Company (1)

Mickey Mouse - Company (2)

and so on! The names were completely gone! Would you be able to break it down into steps what exactly I should do to make sure it leaves the file name completely as is? Thank you SO much for your response!

Jay

Simply having the default filename in the naming convention window would be enough, like so.

You can test this yourself by uploading various filetypes with different names to see how they appear on your account.

Rich

@Jay wrote:
It should not react the way you are describing it, since it cannot detect the uploader's name from within the middle of the filename.

That's exactly how it's behaving. It's looking at the file name for any instance of the name entered by the uploader, and removing it if found.

I have a file request set up to not include the uploader's name. No other options are set. I created three files with the following names:

Mickey Mouse - Test Account - Company.png
Mickey Mouse - Test Accounts - Company.png
Mickey Mouse - Tests Account - Company.png

I then uploaded those files to the File Request and used a name of Test Account. The files I received were named as follows:

Mickey Mouse - Company.png
Mickey Mouse - s - Company.png
Mickey Mouse - Tests Account - Company.png

The first file had the name stripped from the file's name entirely. The second file stripped the name as well, but left the "s" that I added to the end of "Accounts." The last file was left alone since Dropbox couldn't find an instance of "Test Account" in the file name.

nbrochet

I'm having the EXACT SAME issue! Wish Dropbox would fix this...

Calvin-Nickelson

Hi Jay,

Any update here given Rich's post below confirming this issue?

Thanks so much!

LFarrell1

So am I! This is such a frustrating issue!

LAMiron

I too am having the same issue and the labeling issue has prevented my business from using dropbox on a wider scale. More concerning is the response from Dropbox to Calvin above, that instead of recognizing there is still an issue, Dropbox is essentially gaslighting saying it's not and we all must be doing something wrong.

Rich

@Jay Any thoughts on what I posted above?

BenDBX

Hi Everybody,

Thanks for bringing this to our attention. I have passed this information onto the appropriate team, who is currently investigating. We will update you when we have more information.

Regards,

Ben

BenDBX

Hi Everybody,

We have implemented a change to naming conventions so that the uploader name will no longer be excluded from requested files. Feel free to test this out follow up here if you have any further questions.

Regards,

Ben