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Camera upload failing

New PC, Windows with Swedish language (my old PC had English OS).

Cable-connecting my Anroid/Samsung Galaxy S9 to the PC. I get the Dropbox "splash screen" and choose to Start Import. Then I get an error message (in Swedish, but roughly translated "Upload failed for some photos or vi..." (truncated).

I have checked so the Dropbox account is the same on the PC and Phone.
I have checked that the Phone app is set to backup photos.
There are no Synch issues reported on the Desktop app.

On my old PC I don't recall having an issue like this, and it still imports photos from the phone via cable on the old one.

Feeling a bit stumped at the moment, does anyone have any ideas? I would very much appreciate it. 🙂

(Sorry for Swedish language in the screen captures, but I hope you will recognize them, anyway)

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Ech0M4n

It does seem to upload the images through something else (maybe OneDrive Sync / Microsoft). Perhaps something is conflicting there?

Jay

Hi @Ech0M4n, thanks for bringing this to our attention.

Could you try quitting the other cloud services on your device and see if the Dropbox desktop application is able to upload the images from your mobile device?

Keep me updated with any progress!

Ech0M4n

Thanks for getting in touch! 🙂

Seems i had no less than three apps trying to do the same thing... 🙂

- OneDrive (Microsoft) - now disabled on PC and Gallery app on phone is now set to not Sync with OneDrive.
- PhoneLink (Microsoft) - now I have removed my phone from the list of devices on the PC App. Can't see how to disable the process itself.

(-Samsung Cloud ?)
- Dropbox - unfortunately the same error after disabling the two above and restarting my PC. The only difference now is that no new photos at all are imported to my Camera Uploads folder.

Not sure if this is new and/or expected behaviour, but Dropbox starts a whole lot of processes on my machine, Screen capture right after restart, and trying (and failing) to sync.

Let me know if there is something more I can do to help solving the issue. 🙂

Edit : I also just realized I am not Admin on my PC, I'll have a look at that in a bit. 🙂

Jay

Could you try using a different cable or USB port on your computer to see if this helps?

Regarding the processes when starting up, this normal for the Dropbox app.

Ech0M4n

I have tried different cables, and 3 different USB 3 ports, same error message.

Megan

Hi @Ech0M4n, I would like for you to locate your Dropbox icon on your task bar, next to your WiFi and hover your mouse over it.

That should give you the version and syncing status of the app. Can you let me know? Also, if you have a moment, feel free to check this Help Center article too.

Ech0M4n

Hi!

I stopped limiting battery usage in the Dropbox app on my phone (as per the linked helöp centre article).
For the second setting, I could not find the Dropbox app in the list of apps to never sleep.

Still getting the same error message as before unfortunately. BUT uploading new photos to my PC anyway (after the error message) with some delay. So something good has happened. 🙂

Ech0M4n

Well, it seems to happen cable-attached or not, so I guess my phone does add the images to the Dropbox app, and after some time it is synced with my desktop. I guess I can live with this, just have to try to change my behaviour since a decade or so. 🙂

Megan

Hi @Ech0M4n,thanks for the info!

it seems you're using a Beta version (171.3.6157) of our desktop app, which could be the culprit there.

Can you make sure that Early releases are set to off, in your account settings, and then try re-installing our latest stable?

Ech0M4n

Having the same error mesasage after re-installing and rebooting. 😞

Megan

One more question @Ech0M4n.

Are you able to sync the content, and upload them to your account using camera uploads on your mobile, or do they also fail to upload there?

Ech0M4n

The images do sync (without cable attached) but with some delay, I tried to explain that before. I can live with that my Phones camera sync with Dropbox, which in turn sync to my desktop. I just have to add some patience to my routines, and accept that it takes a little longer. 🙂

Megan

Hi @Ech0M4n, I am happy to hear that using Camera uploads on your mobile works for you.

If you wish, we can always troubleshoot the desktop's camera uploads further, by disabling and re-enabling the feature on the app's preferences, under Backup. If this doesn't work either, and you wish for us to look into this further, I can open a ticket on my end for you.

Keep me posted!