Hello,
I'm trying to login to my Dropbox account, but it wants a one-time security code verification that I simply don't receive. I did check the junk/trash/whatever folder, but simply don't see any. Can you help me?
That's great, @Charlie Zhang! I've located your ticket in our system and left an internal note for our team to see. As soon as they've reviewed your case, they'll reply back to you.
Well, I got in! However, this thread did NOT help. Nor did I hear from Megan ever again. The massive amount of TIME and READING I spent on this was incredible, simply b/c Dropbox could not, (or would not) send my email a 6 digit code. Even though I had my user name , email and password all correct. (Were they punishing me b/c the last time I logged in was December 2023?! Who knows?)Here's what I did: I somehow navigated to the help section without logging in and just kept asking the CHAT how to contact Dropbox when I can't login. Finally, I claimed my account needed to be "reactivated" (this apparently was the key wording) and I got to a place where I could create a ticket, explaining the situation and inputting my email in the description.I created the new ticket at 8:09AM (again after a full day of reading and "asking the community" etc etc.I got an email message right away that they received my ticket and someone would be in touch. (Totally no problem sending me THAT email!!) They added this advice: "In the meantime, have you checked out our Help Center for FAQs, how-to articles and more?" ~ How annoying! What am I , a child?AT 4:45PM, "Poppy" sends me an email = "My name is Poppy, and I am more than happy to assist you.From my understanding, you are experiencing issues trying to access your Dropbox account as you are not receiving the email with the one-time code." Poppy further explained that a separate email from login-support@dropbox.com included a "reset password link" that I should try.Indeed, I did use that link, reset my password and got in!Zero explanation as to why I could not get an automatic email sent to me, ...zero warning, zero info on what I've done wrong to deserve this TRUCK-LOAD of work and time just to get into my files.SHEESH! I wish any of you better luck!
Is the email account active?
If so you need to contact support via www.dropbox.com/support. Do this while logged out - even here (the forums). Consider using an incognito window to do so
Hi @Nyarlth, thanks for bringing this to our attention.
Could you try adding no-reply@dropbox.com and try logging into your account again?
This will help me to assist further!
That didn't help
Have you received emails from Dropbox previously to that email?
Are you using any kind of email forwarder or a different inbox to access your emails?
Hi! I logged into my Dropbox account and received this message
Hey there @DreSchuth, sorry to hear about this.
Could you clear your browser's cache or try another browser to request the code and let me know how it goes?
Thanks!
Hi there - tried both, still no code .
Sorry for jumping in here, @DreSchuth.
Just one more suggestion; if you haven’t already, can you please add no-reply@dropbox.com to your email contacts and let me know if that helps?
If not, please send over a screenshot of the prompt you keep receiving from Dropbox, so that I can take a look. Just make sure to conceal your email address, before posting it here.
Yes I already had as a contact - here's the error.
Welcome back
We sent a code to ****** and any devices you’ve linked to this account. Enter the code to continue.
6-digit code
Enter
Resend code
Thanks for clarifying!
In this case, I’d recommend reaching out to support team directly, so that they can take a closer look. Please follow these steps to open a ticket:
After that, please send me your ticket number here.
Hi. I am having major problems not logging into my two existing accounts. In both of them I get a notice after successfully logging in with username and password that they want to mail me my 2FA code. But nothing ever arrives by mail and I also checked my spam folder. If I contact the support and open a ticket, then I get a mail at some point that there is an answer. If I click on the link in this mail to find out what the answer to my problem is, then it is assumed that I have successfully logged in. That's the cat biting its own tail. I really don't know what to do. I am not logged in with any other device. The answers from support do not reach me. This is frustrating.
Hey @andy210779, sorry to see you're having trouble accessing your account.
Are you not receiving the two-step verification code or is it the 6-digit one time code instead?
Can you check your spam folder as well?
If it's not there, try adding no-reply@dropbox.com to your email contacts and try to login again.
Let me know how it goes.
So I have already checked everything: Neither the one-time code nor the other code arrive. There is also nothing in the spam folder.
And is this related to the one-time 6-digit code or 2FA?
for both !
Why don't you finally tell me how I can have my required 2FA code sent to my phone as a text message or you disable the 2FA feature. Anyway, I've been trying to get help from you since last week and it's really annoying that I'm not being listened to properly.
Hi @andy210779, do you have any open, active ticket numbers from your communication with your support, so that I can locate them on my end?
If not, then can I reach out to your Community-linked email address?
Ticket #22562726
Hey @andy210779, sorry to jump in here and thanks for the ticket ID.
I was able to locate it in our system and passed your comments on. A member of our team should be getting back to you soon, but please let us know if you have anything else to add.
In fact, in my case, it seems to be a security code and not a 2FA code that does not reach me by mail. This has all been going on for so many days now. This is very frustrating.
Hi,
I'm not receiving security codes or password reset requests from Dropbox and am therefore unable to login. I can login online however and when trying to disable two-factor authentication there it says that I do not have it set-up. Two questions:
1. Why am i not receiving these emails?
2. why do i even need them if I do not have two factor authentication set-up?
Also, how the ****** can i speak to a real person, or at least contact a real person at Dropbox to assist?
Hey @Jimmy Glinster, sorry to hear you're having issues with this.
The one time security code is different from 2 factor authentication codes.
Have you checked your email's spam/junk folder to see if the emails end up there somehow?
You can also add the email address no-reply@dropbox.com to your address book and then try sending the email again.
If you did and still can't find the email with the code, let us know here and we'll reach out via the email address that's connected to your profile here on our Community to investigate further.
In any case, please keep me posted, Jimny.
Still not working.
Hi @Jimmy Glinster, are you using a public email provider, or a private business domain for your email address?
bigpond.com email address
Thanks for the info, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?
Sure, go for it. I am receiving notifications from you regarding this matter and any reply's.
Hey @Jimmy Glinster, happy Monday!
I just sent you an email, so we'll continue looking into this there.
Thanks Hannah, I've just responded to the email.
If you are not receiving security codes or password reset requests from Dropbox and you do not have two-factor authentication (2FA) set up, there could be a couple of reasons for this:
Email Delivery Issues:
Email Settings:
Dropbox Account Verification:
To address your specific questions:
Why am I not receiving these emails?
Why do I even need them if I do not have two-factor authentication set up?
Hello, I cannot log in because the 6-digit security code has not been sent to my registered AOL e-mail address.The mail address is with AOL, but with an old German domain @aol.de, so the mails from Dropbox do not arrive in my mailbox.Otherwise, I have no problems receiving emails from Dropbox with the @aol.com address, as my registered email address is available under both domains.Is it possible to have my mail address changed from .de to .com so I can receive the mails from Dropbox(as i told, the mailbox is the same and reachable under this two domains). There is no problem with spam and I have tried adding the no-reply address to my contacts on AOL. I have no problems receiving emails to my @aol.de address from other mail addresses and services, only from Dropbox.
