Child Item

Cannot "Allow" extension in Mac Preferences

I cannot turn on Smart sync because the "allow" prompt does not ever show up in my mac preferences. I click open preferences, and the preferences window pops up, but there are no blocked extensions/pop ups for me to click "allow". I have reinstalled several times with no changes.

Find more posts tagged with

Setting Up the Apps

Desktop

Storage space

Sync

Install

Mac

Spam

Insightful

Closed - Partially Delivered

Accepted answers

All comments

Walter

Hi there @mnp22, sorry to hear you're having issues with this.

Can you please send us a screenshot of the app's exact status and version as shown in your menu bar at the moment and another one of the preferences you mentioned?

If you could also clarify your device's exact OS version, I'd appreciate it.

Thanks!

mnp22

Screen Shot 2023-02-17 at 1.07.16 PM.png Screen Shot 2023-02-17 at 1.08.30 PM.png

I click "enable", then "Open Preferences".

mnp22

Screen Shot 2023-02-17 at 1.07.46 PM.png

This is my current Mac OS

Hannah

Hey @mnp22, is it the "security & privacy" window that opens after you click on "Open Preferences"?

mnp22

@Hannah, yes that is the window that opens.

Jay

Hi @mnp22, out of curiosity, do you have a third party mouse or tablet connected to your Mac, or are you using VNC or another remote management software to access your device?

mnp22

@Jay, no I do not have anything connected and am not using any remote management software that I know of. It is a work computer, so there may be some remote management software that I am not aware of.

Walter

Hey @mnp22, thanks for clarifying that for us.

May I ask if you've installed the desktop app with admin privileges in the first place?

Also make sure you're running the most recent version of the app from this page.

Let me know of any updates!