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Share link not working for the recipients, view only copy link. Never had this issue before.

I Share links roughly Once a month, rarely more, but have done so for about a year or so now and have never had an issue. This week the link I sent out came back with an issue. When I retried it, the recipients are saying it still isn't working.

Unfortunately, I can't see what's not working, but I need this to be rectified as this could highly affect our projects.

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agilmore

When I share a folder via a link, others cannot access it. They receive "Error 404" or "That didn't work for some reason" messages from Dropbox. This method was working fine just yesterday. Please help.

Mark

We need to know why and what isnt working @KBettmann as nobody can assist without that info.

agilmore

I am having this same issue. There is no reasoning as to why this is happening when a link is clicked.

Megan

Hi @agilmore, welcome to our Community!

How long has this been happening for? Are you able to share any content in your Dropbox account?

It sounds like your sharing abilities have been temporarily banned. Could you check your email address, for any Dropbox related emails there?

Let me know more!

agilmore

I have been temporarily suspended for creating too much traffic? This is my first suspension and it is not lifting it when I click the link it provides.

Rich

@KBettmann wrote:
Unfortunately, I can't see what's not working, but I need this to be rectified as this could highly affect our projects.

You can use the link in an Incognito or private browsing session (or just sign out of the Dropbox website and these forums), and you'll see what everyone else sees.

KBettmann

i don't know why it isn't working. I can tell you that I upload files into a folder. I then create a copy link for viewing. Then I share the link. It always works.

This time it is not working. They can not open the link.

Walter

Hey @KBettmann, sorry to jump in, but can you clarify if they're getting a specific error or if the links are just not responding at all?

KBettmann

I don't know what message they're getting. Unfortunately, it is outside agencies that I am sending them to.

KBettmann

Thank you! That never even crossed my mind!

Walter

Did you give Rich's suggestion a go to see what people are seeing when accessing your shared links @KBettmann?

KBettmann

I wasn't able to access it that way. When I try to do it that way, it must be something the way things are setup with our network at work, it's automatically going to my account, or I have no issue seeing it, so I don't know what the problem is.... Why is there not one person who can directly email me and look into what I am referring to? I have to come into the community to ask for help, but I can't send links out to the community, and I can't see the errors... catch22.

Walter

If you're using an incognito window of your web browser you shouldn't be logged into a Dropbox account already @KBettmann

Can you give it a go and let us know the results?

KBettmann

I was able to go on as a guest and use the copy link, it works for me. But this was emailed to a dozen different people and all of them were unable to access it, and this is the only time this has ever happened, so I don't know what the issue could be.

Walter

Are they still having issues with accessing your shared links @KBettmann ?

If so, a screenshot of what they get on their end would be much appreciated.

KBettmann

They are unable to open this one specific link. I have since had to print paper copies and pay to ship them out. I am not able to get a screenshot from the outside municipalities for their error messages.

Walter

Have you tried deleting the shared link and re-creating it anew @KBettmann?

Maybe that will do the trick.