Child Item

Billing Page Won't Load

The Dropbox site is giving me nothing but headaches. If I am signed out I can go to the billing page and it loads. If I go to sign in, the right side of the page doesn't load. I turned off ad blockers in case that was it.

When I go to send an email about this problem I'm only given the option to write about billing issues.

Tried the chat feature but that was no good.

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Comments

impossiblefunky

If there's a phone number I can call, please let me know. I WANT TO GIVE YOU MY MONEY, DROPBOX!

impossiblefunky

This is what I see.

Hannah

Hey @impossiblefunky, thanks for bringing this to our attention.

Have you tried from a different browser or a private browsing window, to see if that helps?

Let me know how it goes and we'll go from there.

impossiblefunky

Yes. Three laptops, one phone, six browsers, incognito, cleaned cookies and cache.

The right loads when I'm not logged in and disappears when I'm logged in. I think it's a JavaScript issue.

Megan

Hi @impossiblefunky, interesting behavior.

Could I send you an email, in order for us to have a look?

impossiblefunky

Yes please! I sent an email earlier but haven't gotten a response.

[email removed as per Community Guidelines]

Megan

Just sent you an email @impossiblefunky!

I'll see you there!

impossiblefunky

I've emailed back a few times but haven't heard from you yet. @Megan

Megan

I just responded back to you @impossiblefunky.

impossiblefunky

Tried private browsing, clearing my cache, clearing my cookies, turning off all plugins, going to three different computers on three different IP addresses, even tried doing it via my phone. This is not a browser issue.

I think I'm still being flagged as a Family account when I've been bounced back to a standard. This all happened when my friend ended his Family plan.

Hannah

Hey @impossiblefunky, I understand that this is quite inconvenient, but from what I see, your ticket is being handled by our specialists, so once they have news for you, they'll reply back to you there.

If you have any other Dropbox questions, please let us know.

Have a great day.

rock7777

Hi, I used to be a plus paid subscriber. Today suddenly realized I was downgraded to Basic and couldn't access Billing page, also couldn't upgrade to any plans.

I tried on Brave and Safari but all didn't work. It seems like javascript error as dev console shows. Could u plz help resolve these issues?

My account is under my current email address

스크린샷 2024-02-03 오후 6.56.09.png

Mark

Have you tried clearing cache and cookies etc.? As nobody else is reporting errors its almost certainly a localised issue

rock7777

Yes, I did, but it still didn't work. I found another person already experienced the same issue, Dropbox Support member contacted the person in person through email. I am expecting the same for myself and gave my post exact same title for the case below.

https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Billing-Page-Won-t-Load/m-p/653850

Nancy

Hi @rock7777! Are you getting the same errors, if you use an incognito window instead?

rock7777

Yes. I already tried it before posting here. @Nancy

Walter

Hey @rock7777 - sorry to jump in here, but would it be OK if we sent you an email to look further into this issue for you?

rock7777

@Walter I've been waiting for such email since last Saturday.

[removed per the Community's Guidelines] is my email address, plz remove it like you did for the impossiblefunky user after you check it.

Thanks

Walter

Sure thing @rock7777 - you've got :envelope:

Take a look at your inbox and we'll take it from there.