Can't delete my Dropbox Backup

Thanks for the additional screenshot @marcelltab

Could you try removing the backed up device from your account's security page and then try to delete your backup?

If you get the same results, we might need to send you an email to investigate internally.

All comments

Jay

Hi @Garryx, thanks for bringing this to our attention.

Just for clarification, are there no backups visible on this page on your account?

This will help me to assist further!

That's funny.
What is My PC (Akai) ?

Nancy

Hi from me as well, @Garryx!

The “PC” folder that you mention should contain your backed up folders.

Is it possible that “Akai” was the name of your previous device that had been backed up?

Yes, it is a device that no longer exists. Supposedly I can log in to drop box, select that device, and log it out. Problem is it is not in my list of devices, cannot log it out, cannot delete the backup.
Dropbox solution is to pay them to report their bug.

Megan

Hi @Garryx, could I send you an email, in order for us to have a closer look into this, and hopefully resolve your issue?

Let me know more!

Hi Megan,
Sure you can email me. The link in Jay's response shows a backup which I would like to delete called PC (Akai), what would you like know or me to try?
Garry

Megan

Hi @Garryx, I just sent you an email, I'll see you there.

Cheers!

Here is in my Windows file manager, in my DropBox. The, let's call it a whatisthat for arguments sake as I don't know what to call it, that appears in my DropBox folder, it is not shown here because I have right-clicked on it to delete it, it disappears, I get this pop-up message that says I can't delete the 'backup' or whatisthat. After I click OK button, the what is that returns

Msg I get when i try to delete it

Below is a screenshot from dropBox, using the link you named 'this page' where you say there are no backups.

I believe you, it is not a backup, call it whatever you like, I would like to know how to delete it.

This Page which you say has no backups

I can't delete my Backup either...so, I can't use my free version of Dropbox because it's over size the limit.

Hey @marcelltab - sorry to hear about this.

Can you clarify if you're getting any particular error when trying to delete your backup from the backups page?

No errors. It just say that the file is deleted and then the files just there.

After all that, I go back the the 1st screen. The file is still there.

Nancy

@marcelltab, I can see this was posted two days ago. Are those files still there?

If yes, can you clarify the current syncing status of your Dropbox app?

Files still there.

Thanks for the additional screenshot @marcelltab

Could you try removing the backed up device from your account's security page and then try to delete your backup?

If you get the same results, we might need to send you an email to investigate internally.

It worked! Excellent Walter. Thanks