Trying to upload a dng file that is about 90MB in size to my gallery - fter taking the 3 minutes indicated it has been 15 minutes with the screen saying 1 second left and "finalizing"...what is going on?
Thank you, actually, I did switch from Firefox to Safari and that worked...
Hi @BobF1, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
Asking user to switch browsers is BS. It should work in all browsers.
This problem has seriously gotten out of hand.
I can only upload via Firefox (not Safari) when I go through and clear my cache and history... then re-login... then its only the first file. Second file = back to never finalizing.
Quite a few folks have told me that they are done with Dropbox lately for this very reason. One good friend / colleague just decided its over with dropbox on a recent video project we were both working on while trying to share files. I too might be done. It sucks, because I have so much stuff uploaded and organized... it makes me ill to think of having to move elsewhere, but **bleep**... Dropbox you are famous for this crap at this point... why would you not address this issue?
My renewal is in August... although this site is barely usable now... if this issue hasn't been fixed by then I'm definitely gone
Hello,
For what it's worth... Just experienced the same issue with Firefox for large files. Dropbox works well in Firefox for small-medium sized files but for a few large zip files (compressed trading data - 970 MB, 1.5 GB), I am getting the prolonged "Finalizing..." problem. Per this thread, I tried in Chrome and it worked fine.
Kind regards,
Matt
Same problem. I shouldn't have to switch browsers. I use Firefox for a reason. Dropbox, please fix this issue.
I am having the same problem now. It takes hours for a 5 minute upload to "finalize".
However, I just recently switched to Firefox because of Dropbox problems with Chrome!
So should I switch browsers yet again?
If I keep switching from browser to browser, will Dropbox eventually work correctly?
I don't think so. Instead I am going to switch to a new storage site. Easy decision.
How do you get DBox to work properly with firefox? You mentioned private mode, extensions etc - what is the cause and how can you make FF work properly? I don't want to have ot remember to switch browsers just for this task, as I run into this every week.
-- Demis
Currently about 50% of the time it works, sometimes after 1 hr it's still "finalizing" and I have to Refresh and re-do the upload, after which it uploads fine.
This is unacceptable solution. I am having more and more issues with Dropbox despite $25/month!
Perhaps time to move somewhere else, I don't even care if it's going to be more expensive as long as it works, I don't have time for BS.
Another issue is that DBox doesn't upload files that are 0 byte size, some apps may create those files for whatever reason, and genius DBox developers are unable to handle them. Yes I have heard the crap that the history of file requires at least 1 byte in the file, but that's BS again, developers are taking the company hostage to keep their job, they may lose it faster.
Why on earth is it so difficult to upload large files on Dropbox? That is the basic function of dropbox and as a paid service it ought to do it seamlessly, without struggling, or make me struggle. I am having systematic issues when uploading a 2.5 GB video file using Chrome on my Windows computer. The upload seems going well, the progress bar is near the end, when the upload frame displays "Finalizing..." and stays there FOREVER! What is it finalizing? Why is it failing? Can it just store my file? I don't care about some features like versioning or whatever else, I just need the file to be stored so I can have a backup or share it with others. WHY IS THAT SO PAINFUL?!!!!
And please don't propose me to change my browser, or the OS, or the computer, or go live on another planet, no BS please if you don't have a valid solution. I am looking for a permanent solution, not to engage in a philosophical or existential discussion. Thanks for your understanding.
Hi @anajand, sorry to hear you're having trouble with this!
In order for us to be able to identify if this is a browser specific issue, we would need to check if the same behavior is present on another browser. If you could give it a go, just to exclude that as a possibility, that'd be great.
You can also try to upload the file using an incognito tab on Chrome, and clearing your browser's cache would also help. Does that happen with this specific file only?
Keep me posted!
Hello @Megan
As you have noticed, many people are having the "never-ending Finalizing message" when uploading a file.
Instead of asking us to change browser, try in incognito mode, clear the cache, reinstall the browser, etc. I would like to suggest another approach:
Can you please assist in getting to the Dropbox developers, and have them add additional code in the upload process that will DETECT a problem caused by the browser configuration, its cache, its configuration, etc. This way a user could be forewarned with messages "your cache has xyz problem. we recommend you clear it before uploading", or "your current browser is only supported for uploads up until 100 Mb", etc.
Also most of us having the "finalizing" issue, see an upload progress bar working up until 99% and then "finalizing" forever. Here as well additional code could be added to detect this abnormal wait situation and offer the users some options rather than just wait forever.
If the programmers need some of us to run special code to take a "trace" of what is happening during a never-ending "Finalizing" situation, I am sure that many of us would be happy to assist them in creating code that will detect ahead of time any situation that might lead to the frustration that so many of us are encountering.
Please let us know if this is possible.
Thanks!
Firefox works! Here is what I have done:- tried the upload with an older version of Chrome: FAILED- updated Chrome to the latest version and tried again: FAILED- used the Incognito mode in Chrome and tried again: FAILED- emptied the cache in Chrome and tried again: FAILED- installed and tried with the latest version of Firefox: WORKED!!!!
How come it is working with Firefox and not with Chrome? Do your developers have any idea? I am not going to use one browser for Dropbox, another one to access my bank account, another one to buy things on Amazon, another one for ChatGPT, another one to access Github, etc.!!!
Your developers should investigate why a basic = fundamental feature of Dropbox is not working with Chrome, and as suggested by another community member, instrument the code or do something else to figure out the root cause and fix it once for all.
Thanks
I am also having this problem—on all browsers. And I just paid for another year of pro at $199 a year. Oof.
Hi @Jendawick, sorry to hear about that!
You mentioned this happens on all of your browsers. Does this happen with certain files/folders or some of them?
Can you clarify the size and file type of content you're uploading?
Hi @NotHappy, I'd love to get to the bottom of this with you.
I understand that this isn't ideal, but I'd really like to see what might be causing this.
Were you uploading your file directly to your account, or using a File transfer possibly?
Also, did you notice this behavior on one specific browser, or did you try more?
Let me know, and we'll take it from there!
I very much appreciate BobF1 doing good humanitarian work and posting a usable workaround.
But DropBox: this is not "solved". You're a cross-platform developer, and it's been a year. Hup hup.
Still having this problem a year later in Dec 2023. I'm using Firefox. It's not browser dependent, as users in this thread are experiencing the issue with a lot of different browsers. Besides, I'm not going to the hassle of installing a browser I never use just for the sole purpose of getting Dropbox to work. I'm also not going to clear my cache or reinstall my browser, losing all my saved passwords and autocompletes.
It's not dependent on file size or format or volume of files in a folder, as the problem is happening to me with a plain old jpg less than 2mb, included in a folder of three other jpgs. The only common factor with this error is Dropbox.
It's also very frustrating that the refresh button and the cancel button are both greyed out on the stuck files. So there appears no way to stop the operation except by nuking the whole upload and then trying to figure out which file did not get completed. Why don't the developers include a feature that detects long timeouts and allows the user to cancel or restart that upload?
Edit: the two stuck jpegs finally completed their "finalizing" stage, about 20 minutes after the upload was initiated.
Yep - this thing just sucks. And I too hav no desire to get another browser for the convenience of the incompetants at Dropbox - I shall just never try it again (and tell my friends the same thing). I have been watching "19 seconds left" for tha past 5+ minutes in my attempt to upload 49 jpg images - enough already.
Hi @BobF1, I hope you're doing well!
Let me clarify and add, that when we ask user after user to try a different browser, that's purely for troubleshooting purposes, not as a solution.
If this is a behavior that you notice on Chrome, but not when you go to Safari that means there's a specific setting/plug-in/cache that might be preventing this specific browser from working as it should, and we need to narrow down the root cause.
On our end, we need to identify that and see how we're going to proceed.
I hope this clarifies!
yes, this is ridiculous. it's not even "large" files. I'm doing it with normal .CR2 files and it just spins forever. I will be leaving Dropbox as soon as my term is up. Unreal how incompetent the response has been to this. It's literally the reason we use the cloud, to share files, and it can't do the job. Absolutely unreal. This needs to be SOLVED immediately.
Ugh, seriously? I'm on my third attempt to upload this ginormous file, and the upload itself is a torturous five-hour ordeal. I get it, it's a massive file, but when it comes to finalizing, it's been a mind-numbing 24 hours since my third attempt, and as I write this review, it's still stuck in the abyss of finalization.
I've combed through the entire "solution" spiel, and yeah, I've tried every single darn suggestion. This isn't a browser glitch; it's a program malfunction. If every Tom, **bleep**, and Harry is grappling with this nonsense on all platforms, then the culprit is the program, not our browsers. We're forking over our hard-earned cash for monthly subscriptions, and what do we get? Daily doses of frustration and infuriation.
Why am I paying for a service that does nothing but spike my stress levels? Dropbox, you're officially on my chopping block. This nonsense has become a regular occurrence, and I'm definitely airing my grievances on other platforms. Nobody should have to endure this kind of so-called "service." Thanks!
Hey @chocolatechip, sorry to see that you're having this issue.
If you're handling very large files, I would suggest using the Dropbox desktop app instead, as it's our preferred method of uploading files, however, we appreciate your feedback here.
Having said that, can you let us know how large the file you're trying to upload is?
this problem is NOT SOLVED and never will be. there was a 25 page thread about this earlier but its been archived for some reason. this problem with firefox has occured for over 5 years with no solution and is occuring to me right now. the only solution is to upload a handful of files at a time. if you try to do like a 100, it will just stop and say finalized FOREVER.
Same problem. I pay for this service. Can you fix it please?
they're never going to fix this. this problem is over 5 years old on all platforms and browsers. Dropbox has one job and they do it poorly. the problem is that it only affects a few peopel so they do not care.
My solution has been simply to not use it.
