I am a new premium subscriber as of yesterday. I updated to MacOS Ventura on Wednesday. Trying to open the Dropbox desktop app and I receive the error above.
Thanks,
Sorry to jump in here, @twid.
Can you try our offline installer, to see if that helps?
Hi @twid, thanks for bringing this to our attention.
Are you clicking a link to open the app via the browser?
Have you tried reinstalling the app from this link?
This will help me to assist further!
I get farther in Chrome but still cannot run the .dmg file.
Using the offline installer it worked.
THANK YOU!!!
That's awesome news, @twid! Thanks for keeping us updated!
I'm happy to see it worked and if you need anything else, make sure to let us know.
Have a great day!
Your support team is the best!
Thank you both!
Fresh Ventura install on Intel chipset, only Chrome installed before Dropbox - installer does nothing, going on website says - you got us installed, open the app!
Thanks for google found this thread.
Offline installer worked 🙂
J
I just found this thread a few minuts ago when I upgraded to Ventura (MacOS 13.0.1) I've been a paying Dropbox user for years.. I have an M2 Macbook, and I downloaded both installers mentioned above, Dropbox 161.4.4923.dmg and DropboxInstaller.dmg. Neither one works. At one point I had a "Dropbox.app" in the Applications folder, but all it did was open a Finder window on my local Dropbox folder. Any real help would be appreciated.
Hey @radlyeel, I'd be happy to help!
It might sound trivial, but have you tried to reboot your device? After that, can you try to run the installer again? Let me know if you get any specific errors too.
Keep me posted!
Hi, Megan. It's never trivial to suggest what I should have thought of myself! But alas, that changed nothing. But I'm open to more suggestions.
Hey @radlyeel, have you checked to see if you have any anti-virus or other security applications running, that could be preventing the installation? Try disabling them temporarily while you install our app, and be sure to check your router for anything that could be blocking it as well.
Also, if you check your Applications folder, do you see Dropbox listed there?
No antivirus, no router issue. (Not a day passes without me installing something. No other products are problematic.) I do get a Dropbox app in my Applications folder. Launching it just opens Finder on my Dropbox folder. I just opened Security &Privacy, and Dropbox is given access to Downloads Folder, Network Volumes, and Removable Volumes
Hey @radlyeel, sorry to jump in here.
Since you have a Dropbox app in your applications folder, which does open the Dropbox folder in your Finder, can you check if you have a Dropbox icon in your menu bar?
If so, can you hover over it with your mouse to see the status and version of the app?
I do not have the Dropbox icon in my menu bar.
However, the Terminal command '$ps ax | grep -i dropbox' filled up my terminasl window. So I think I'll pull on that thead and see what i learn. I'll be back.
I'm back. As mentioned, I had a ton of output, some rather bizarre looking, from "ps ax | grep -i dropbox". So I "kill"ed all those and re-ran the "offline omstaller", Dropbox 161.4.4923.dmg, with the same result, it just opened Finder on the Dropbox folder. So I checked processes again. I have one that is "type: crashpad-handler, with a "minidump" included. If that would be interesting to someone, I can send it along.
Thanks for the additional info, @radlyeel.
Just out of curiosity, does the Dropbox folder in your Finder have your files in it, or is it empty?
And if it does have your files in it, does it sync? Like, if you add a file to it, does it show up in your account online?
As a matter of fact, syncing is happening--in both directions. I have an Intel iMac that I "ssh into" daily, Also connected to my Dropbox account. So I just now created a tes fil in my Dropbox folder, ssh'ed ito my iMac, added some txt to it, and ten saw that text on my laptop. Also, Finder is now showing the sync progress inicators in my Dropbox folder. But I don't have a Dropbox icon in my mernubar, so I have no way of changing the sync settings.
Hey @radlyeel, could you send us a screenshot showing the syncing icons on the files in your Dropbox folder and what you see in your menu bar?
Also, does this test file you mentioned appear on the Dropbox website?
I can seemingly install the Dropbox App from the .dmg without issues, BUT once I open it, I cannot sign in. The sign in button is unresponsive. If I go to Settngs --> Account, I get another sign in button there, which is "clickable", but there's a spinning star looking thing that has been stuck for minutes... (the prompt to enter a password just doesn't pop up at all).
I sort of hope other people have this problem---I'd hate to think I was creating so much.
work for you! Thanks for putting in the effort.
I checked online and everything is there as it should be. I'va attache two screenshots. The one of the icons in the Finder window as called icons-stable because I wanted to grab another shot with an in-progress icon, but
I wasn't quick enough. Also, I didn't invest any time to prettify the layout. I expected to find a littl paperclip icon for attaching files but the closest I coul get was a camera to insert photos. Let me know if there's a better way.
menubaricons-stable
Hi @radlyeel, from the screenshot, it seems you have Malwarebytes installed and running.
Could you try temporarily disabling it to reinstall the Dropbox desktop application using this link, to see if the icon appears in the menu bar?
This build crashes on startup (Ventura 13.0.1) and fails to sync at all once restarting after the initial crash. I have error logs for the crash on startup if you want to reach out to me via email.
Hey @ps-3, sorry to hear about this.
Could you please send us a screenshot of the error you get, if any, when the app crashes?
One final post on this subject, and then I'm back at work. I was utterly perplexed -- syncing was happening, but no control. Then a few minutes ago I had other reasons to close a few of the apps in my menu bar. After the second one, Dropbox came out of hiding. It had gotten pushed over to the black gap around the camera on my laptop (see accompanying photo). A screen shot doesn't show the gap. My faith in Dropbox is restored. Apple, not so much. Gap in Macbook menu bar.
I just bought a Macbook Air running Ventura software. Dropbox is virtually non-functional with it. Can't open files in a viewable form without downloading them, can't download folders, can't find Dropbox from within any app-Filemaker Pro, for one-to keep them accessible from the cloud. The Search function on Dropbox had been getting very dicey on my 2014 Macbook Air running High Sierra as well-hard for me to explain-couldn't always get the general column of files and folders to open, ability to Copy a Dropbox link would come and go (a major problem). Should I just move over to iCloud?
I'm having massive problems as well, on a 2017 iMac running a fresh (disk wipe) install of Ventura 13.2.1. I was finally forced onto the new Dropbox Beta, which I wasn't looking forward to based on the advance reports...and sure enough, everything's broken.
I currently have 2.2TB in my Dropbox and want it to be synced to this new, second machine, with no online-only files—there's more than enough space for everything on the local internal drive—and I believe I've configured this correctly, just as I have many times in the past (though see below). However, while the Dropbox app has been "Updating files..." for many hours, DaisyDisk confirms that there's still virtually nothing on the local drive, even as hidden files. The Dropbox file structure does show up, but there's a "download from cloud" icon next to most files. When I click it, I get a dialog that says "The file couldn't be opened," and the filename itself disappears from the Finder.
The problem originally occurred with the default of every folder checkbox selected under Preferences->Sync. The exact wording leaves room for speculation that maybe we're now supposed to uncheck the directories that we want to have synced locally, so I tried that, but the results were identical, so I switched back. I still haven't managed to access a single file out of that 2.2TB.
I've been using Dropbox for years, but it now appears to be totally useless. I'm anticipating a switch to Microsoft OneDrive, where I've seen no reports of such problems, sooner rather than later.
Hi there @raffishtenant, sorry to hear about this and thanks for all the information you've shared with us.
Can you please let us know the exact version and the status of the desktop app as shown in your menu bar at the moment?
Any additional information or screenshots would also help!
Hi Walter, thanks for the response! My Dropbox version number is 172.3.7425.Screenshots are a bit awkward at the moment, since I'm actually working with my partner's account on that machine, but I'm sure I can manage it if we think of ones that would be particularly useful. There's very little to see under the "Sync and backups" or "Activity" tabs. "Activity" shows a grand total of three files, and nothing since yesterday. "Sync and backups" shows a lot more, but only up to about 6 hours ago, which is approximately when I changed from my experiment with having every folder unchecked under Selective Sync to having every folder checked once more. This makes me wonder anew what the appropriate setting is: I would expect checked folders to be synced locally, but the only time it appeared to even be trying was when they were unchecked. However, repeated scans with DaisyDisk continue to say that there is virtually nothing on the local disk—15GB of system files and 50GB of everything else—and that's been true regardless of my sync settings.The status bar has been stuck on "Updating files..." for these last six hours as well. Before that, it showed a consistently decreasing number of files that I would normally assume were syncing, eventually ending up at something like "Everything is up to date." But at no point was I ever able to access any of those files in the local Dropbox directory at /Users/.../Library/CloudStorage/Dropbox.
Sorry to jump in here, @raffishtenant.
One of the expected changes of the new Dropbox for macOS app is that files synced down to the computer from other devices or the website, will sync as online-only by default.
This also includes folders that you removed and then added back through the selective sync settings.
So, I would suggest that you allow the application to finish updating the files and once it's "up to date", you can go ahead and select the files you want to have available offline, right-click on them and choose the "make available offline" option to sync them.
You can do the same with the entire Dropbox folder as well, if you want to make all your files available offline.
Ahhh...many thanks, Hannah. No worries about jumping in!I had totally missed the part about the selective sync settings not taking precedence in these circumstances. It seems...unintuitive? But if that's how it works, that's how it works. Whenever it finishes updating, I'll give it a try and report back.
