High CPU usage on Mac

MarcSheldon

Running Dropbox v158.4.3464 on macOS 12.6 on a 2018 MacBook Pro 13 inch with 16 GB.

 

The app is using 120+% CPU constantly on my Mac. There are NO files currently being synced on either machine. The Dropbox menu item reports nothing is currently happening (no syncing, no indexing, "Up to date" is displayed).

 

Machines have been restarted, apps have been quit and restarted, all with no change.

 

I have had CrashPlan running on the system - that has been removed and replaced with iDrive. No change to the CPU usage. I have read all the information on symlinks and other points that might lead to high RAM usage and CPU usage, none of them seem to apply in this case.

 

Any help would be appreciated.

Hannah

Hey @MarcSheldon, thanks for bringing this to our attention.

 

Is it possible that you might have more than 300k files in your account and Dropbox folder?

 

This is a soft limit to how many files you can have and the performance of the application declines when this number is reached.

 

You can read more about this here.

 

If this is the case, try reducing the number of files, by using selective sync, to see if that helps.

 

Let me know how it goes!