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File Requests: Not showing in the folder or sending emails

I haven't used Dropbox in a few months and the file request system has changed or else it isn't working in Safari on a Mac running OS12.2.1.

I use Dropbox to run a class. Each member has their own folder and I request files from each individually from the ellipsis option on the folder itself/activity/request files. I then enter the details of the request/create then enter the email (which can no longer be selected from the dropdown list) and share. None of the recipients get the email request now and the file request is not added to the file request folder.

Is anyone else having this problem and does anyone have a solution? I can't find anything in the instructions which help since it is clearly not doing what it says it should do in the instructions.

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Galaxy Liz

I don't think I'm going to do that since it might have negative effect on security plug ins. I didn't have this problem a few months ago though so either it is the changes you made or security updates have effected it. It seems as though i'm going to have to use Chrome for Dropbox. Thanks for your help.

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Megan

Hi @Galaxy Liz, happy Friday, let's jump into this!

Have you tried another browser other than Safari, in order to see if you get the same behavior when creating a File request there?

When someone adds content in their assigned folder, are you able to see the content online or even get notified about this?

Also, just to make sure we're on the same page, are these the steps you follow on your end?

Let me know and we'll take it from there.

Galaxy Liz

Since I wrote this I opened Dropbox in Chrome and it does show all the requests for files which weren't visible in Safari.

I don't want to confuse all the people in the group by issuing the requests again so have only tested one from Safari and Chrome and it was OK. I also tested the links issued yesterday from the copy emails I received and they do work and I can upload and get copy emails when I have done so. It is just that in Safari the only visible request is the last one issued in ALL/OPENED/CLOSED and it didn't send the emails to the group members.

That isn't the way I issued the requests yesterday. I did it from the folders as I detailed. It still offers that option.

Megan

Hey @Galaxy Liz, happy to hear (or read in our case 😋) that everything is back on track.

If you need me, give me a shout!

Galaxy Liz

It isn't back on track. The file request issuing and list of file requests still doesn't work properly using Safari. I have a work around by using Chrome but Dropbox is still not working properly in Safari.

Megan

Hi @Galaxy Liz, apologies for misunderstanding you there, I thought it was all resolved on Safari too.

If it's able to work on Chrome, then it seems this is a Safari related problem.

You might want to clear the browser's cache, or restore to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.

Galaxy Liz