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I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409

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Kevvybhoy67

I’ve paid to upgrade my plan. The Money has been taken but no upgrade has happened

Nancy

Hey @Kevvybhoy67, thanks for posting on the forum!

Just to clarify, did you upgrade your Dropbox account via the App Store on your mobile device?

Is it possible to send me a screenshot of the error message that you mention?

Keep me updated.

Bfreshh74

I’ve paid for an upgrade but it still shows as sync paused

Bfreshh74

How can I contact Dropbox ?

Hannah

Hey @Bfreshh74 , sorry to see you're having trouble.

Did you upgrade your account directly through our website or from the app on your phone?

If the latter, was the payment made through iTunes or Google Play?

Kath8

I upgraded to a Dropbox Plus subscription a month ago (via apple ID subscriptions). But the account is still Basic.

Megan

Hi @Kath8, let's see what we can find on this!

As a first step, could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?

In your Dropbox app, tap Account.
Tap on the gear icon at the top of your screen to access your settings.
Tap on Restore purchases, which should activate your last upgrade.

Keep me posted!

Kath8

Thanks very much for your help! It has worked 🙂

Kaliuitbali

I have done my payment last week but still not activate pay Google play

Hannah

Hey @Kaliuitbali, thanks for bringing this to our attention.

Can you double-check to see if you received the purchase receipt from Google about your payment?

If you did, can we reach out to you via email, so we can look into this?

Thanks.

Peter Farren

Hi, I got a message from Dropbox that my limit was exceeded. I changed my account to a higher plan. I notice that Dropbox are taking the money each month but I still cannot have access to the additional space. Is it possible to contact Dropbox and see what happened? I have gone into all the tabs and cannot find how to talk to Dropbox? Am I missing something?

Megan

Hi @Peter Farren, let's look into this!

Do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from?

Just to make sure you didn't upgrade the wrong account or have two Dropbox accounts. Thanks a bunch!

Mellowhype99

I paid for an upgrade through my iOS app, it won't recognize the upgrade. I also can't restore the purchases.

Hannah

Hey @Mellowhype99, thanks for bringing this to our attention.

If you the purchase receipt was sent to your email, can we reach out to you internally, so we can look into this a bit further?

Rebeccagceo

I paid for for extra storage and my card was charged but I still don’t have space according to Dropbox. This is very frustrating, anyone know what I can do? I’ve contacted Dropbox and no help whatsoever. I may just cancel everything.

Hannah

Hey @Rebeccagceo, thanks for bringing this to our attention.

Did you upgrade your account directly through our website or through the Dropbox app on your mobile device?

If the second, was the payment made through iTunes or Google Play?

Let me know and we'll go from there.

Rebeccagceo

Through the app on mobile device. I assume iTunes because I don’t have Google play.

Hannah

I see, thanks for the update, Rebecca!

If you open the Dropbox app on your iOS device, tap on "account", then on the gear icon and then on "restore purchases", does that help?

Mellowhype99

Yes please reach out to me. My inbox was full so I don't have the receipt, but I do have the subscription showing in the App Store.

Megan

Hi @Mellowhype99, I just sent you an email.

Reply back to me as soon as possible, and I'll see you there!

Java360

Hi, I bought and paid 2000GB storage but my account is not updating. Its still 2GB. Any ideas why?

Megan

Hi @Java360, I hope you're doing well!

Did you upgrade via the Dropbox site itself, or via the mobile app?

Also, is there any chance that you have another Dropbox account under a different email address, which could have been upgraded instead?

Let me know, and we can have a look.

enzosav

Why doesn’t it show my new storage space after upgrading it? It still shows 2GB for me for some reason…

Hannah

Hey @enzosav, thanks for reaching out and sorry to see you're having trouble with this.

Did you upgrade your account directly through our website?

Or through the Dropbox app on your phone (billed through iTunes/Google Play)?

clairegardens

i have paid for a premium upgrade and been billed by apple but it hasn't shown up
when i click on thé upgrade button on dropbox it says i'm already upgraded but is also showing up and full
please could you look into this thanks

mohamad alhindi

I have paid for my subscription dropbox but the account is still not not upgraded

Walter

Hi @mohamad alhindi, sorry to hear about this.

Can you please let us know if you upgraded your account through our website directly or if it was via the app store on a mobile device?

Do you happen to have another Dropbox account, associated with another email address of yours perhaps?

Keep me posted!

Hannah

Hey @clairegardens, thanks for letting us know about this.

Can you open the Dropbox app, tap on 'account', then on the gear icon and then on 'restore purchases', to see if that helps with this?

clairegardens

it just says error domain 409

mohamad alhindi

I upgraded for a year through the website and this the first to have an account
money is taking but doesn’t upgraded