Deleting Account Error

Hi, I am actively trying to delete my Dropbox account. I am following all the steps required, but when I enter my password, fill out the form to delete it and click on the final button, I encounter an « Oops something went wrong (Error 500 » page and my account is not deleted.

I have tried many times on Desktop and mobile. I just don’t know what to do to delete my account anymore as it is clearly not working.

Can anyone help me to do so?

Thank you.

Hannah

Hey @Samanthaar, thanks for bringing this to our attention.

Have you perhaps tried using a different browser or a private browsing window, to see if that helps?

Let me know how it goes and we'll go from there.

Hello,

I have tried on both Google and Safari and I still get this message every time I try to delete my account :

« Error (500)
Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home. »

This is very annoying as I have been trying for days, without being able to succeed.

I also tried in both private window mode and not, still didn’t work.

Hi @Samanthaar, just for clarification, are you following these steps to delete the Dropbox account entirely?

Philipp Mikes

Hi, I'm not able to delete my account. See the response below. Need your help to get it deleted. Thx

Hi,

Yes. I am. Is there anything you can do to help me delete my account ?

Thank you.

Hi @Philipp Mikes, thanks for bringing this to our attention.

Could you try switching browsers to see if this helps?

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

Keep me updated with any progress.

Philipp Mikes

Hey, nope - nothing worked.

In order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

https://www.dropboxforum.com/t5/Security-and-Permissions/Error-500-when-trying-to-delete-my-account/m-p/619223/highlight/false

Yes, of course. Thank you.

Philipp Mikes

yes

unknown

I'm having the exact same issue.

Did everything right step-by-step and error 505 pops up and all I can do is return to the home page.

helpplease123

When attempting to delete my account I am receiving an "Error 500" message. I have tried doing it on multiple browsers and it won't process. Any help would be appreciated.

helpplease123

I'm having this problem, too. Any help appreciated.

unknown

Hi, I'm having the exact same issue the user in the link below has. And because I saw you resolved her issue, i'm contacting you privately so

you possibly help me too please. I'm actively trying to delete my account but it keeps me giving me this 505 error, and then only thing I can do is return to

the home page. I'm doing everything exactly step-by-step as on the help forum to delete my account and I still get the same error.

Tried different browsers, etc nothing works. Keep getting the same error over and over again.

the discussion can be found here -

Hi everyone, I've sent you each an email to your inboxes, please could you reply to me as soon as possible!

jay im having the same issue, I get the error 500 when trying to delete my account, can you please assist?

Jazz1f

Hello, I’m trying to delete my account but it keeps saying “error performing the action”. How do I delete it?

Thanks

any help with this? I got the same error

Megan

Hi @tazz123 & @Jazz1f, happy Friday!

Can you please try a private browsing window without any extensions or plugins running and let us know if you notice any difference?

If I were you, I'd also try clearing my browser's cache, then try again.

Let me know of any updates!

I have tried this , It didn’t work

Megan

Hi @tazz123, would it be okay for me to reach out via email, in order to have a closer look into this?

Yes absolutely

itsme232

Were you able to get this resolved Im having the same issue; also followed all steps listed in the thread.