Hello,
I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible. I want my space. Please help.
Hi @Queen22, let's see what I can do to help!
I just sent you an email, in order for us to have a closer look into this. Respond back to me, and we'll take it from there.
Cheers!
@Queen22 wrote: I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible.
I have at least 4 people that have accepted and downloaded DB from my invitations. AFTER they did, DB suddenly marked them as ineligible.
Did they each download and install the Dropbox application on a unique computer? If not, the referral will be marked as ineligible. Note that mobile devices do not count towards referrals.
This may mean that the recipient already has an account with Dropbox, or that the recipient is attempting to register with the same computer as you. also if they download the dropbox on their phone , this is not counting
Hi there,
Two of them downloaded on the same PC (but different accounts).
Thanks,
None of them already have DB but2 of them downloaded on the same PC (but different user accounts).
@Queen22 wrote: Two of them downloaded on the same PC (but different accounts).
Only the first person to use that PC would result in an eligible referral. Each person needs to install Dropbox on a unique computer.
Hi, I also have a similar problem, as I got a refurbished machine and also did not receive the bonus referral storage. can someone please get in touch with me? thanks!
Hey @explores, would it be okay for me to reach out to you via email, in order for us to have a closer look into this?
Thanks!
Thank you and of course!
I just sent you an email, @explores!
Reply back to me, and we'll take it from there. Cheers!
Hi, I sent out three referrals today. One of them worked fine, the other two both resulted in "Ineligible" tags in my "From Referrals" section. At least one of those two users is certain he had never had an account, the third person might have had a prior account, she's not sure. So at least 2 of the 3 should definitely have worked. We think the third should have also, but aren't absolutely certain on that.
Hi @Dorian_C, let's jump right into this!
In order for us to have a closer look into this, I'd need some account-specific info. Can I send you an email, please?
Keep me posted!
Yes, Megan, absolutely. That would be great. Please send me an email. I assume you have the address from my account? If not, let me know. Thanks.
Hi @Dorian_C, I just sent you an email, I'll see you there!
I was registering my parents to be able to save their pictures on dropbox. As a bonus i get 500mb extra space. It went well with my first parent but the next turned out ineligible in error. I had the bright idea to use my phone because their phones are set to Spanish which isn't easy for me but can someone fix this please?
Hey @davidgomez79! Did you set up a Dropbox account for your other parent with the correct email address?
You can also see more on this referral status here.
Yeah I was able to register him with his own email and was able to install the app to his android phone but it stayed as ineligible. It was with his own email address. The whole time its and he's never had a dropbox account before
@davidgomez79 wrote: I was able to register him with his own email and was able to install the app to his android phone but it stayed as ineligible.
I was able to register him with his own email and was able to install the app to his android phone but it stayed as ineligible.
Mobile devices do not count towards the referral program. The Dropbox desktop application must be installed on a unique computer.
It is installed on his unique device. That is the issue.
Hi @davidgomez79, let's jump right into this!
You mentioned that you helped him install the app on his Android device. Other than his phone, did he also install the desktop app on his computer?
To get it done faster since his phone is in Spanish but I was slowly able to put it on his android phone its currently running on his own phone.
@davidgomez79 wrote: To get it done faster since his phone is in Spanish but I was slowly able to put it on his android phone its currently running on his own phone.
It needs to be installed on a computer. Phones and tablets do not count in the referral program.
@davidgomez79, specifically, he needs to install the Desktop (PC or Mac) Dropbox application using the account that you invited. I believe (but not certain), it must be a PC or Mac that does not already have another Dropbox account on it. The current Dropbox promo does not support mobile devices, even if those devices are the only ones some of your contacts or family have access to.
Dropbox's purpose in giving away the free space is to increase Dropbox usage among desktop users, competing with OneDrive and Google Drive in the hope that some of those free users will shift to paid users. I realize you could argue that mobile users could also become paid users, but for whatever reason, probably that Dropbox doesn't see as high a conversion rate to paid users among mobile free-tier users, they have never offered the reward for getting a new mobile user.
I have a question with 2 referrals where one still just says "invitation sent" (but the person showed me that she's using it) and the other (sent at about the same time at the end of 2022) had also said "invitation sent," where he thought he was all setup, but wasn't sure, so we tried again and now it has changed to "Ineligible" and the date changed to today. Can we get credit for these? I believe they meet all the requirements: new Dropbox accounts and installs on Windows.
Hi @Dorian_C, I hope you're doing well!
I'd need some account-specific info, in order to be able to check what we can do about this. Can I send you an email, in order for us to investigate further?
Let me know!
Yes, absolutely. Thank you!
