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unable to restore purchase

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSURLError Domain Error 409.)

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Jay

Hi @ltg444, thanks for bringing this to our attention.

Are you on a stable and reliable WiFi network?

Could you try connecting to cellular data to restore the purchases?

This will help me to assist further!

ltg444

I tried a few times and it gives me an error message (NSURLErrorDomain error 409.)

Hannah

Hey @ltg444, sorry to jump in here.

Can I actually reach out to you via email, so we can look into this internally?

andre347

I bought a pro subscription and it processed payment through the App Store and shows I paid. But in the Dropbox app it doesn’t show my updated subscription and keeps asking me to upgrade for more storage. I keep clicking restore purchases and it comes up with this error message: Unable to Restore Purchases
The operation couldn't be completed.
(NSURLErrorDomain error 409.)

Jay

Hi @andre347, I've merged you to this thread for those with similar questions.

If you need any further assistance, please let me know.

Mslater33

Hello- I am on an iPhone and subscribed to the 2TB storage - account was charged but my Dropbox will not upgrade and says I’m still a basic account. I’ve tried to restore purchase via Wi-Fi and cellular data and I get the error code 409 as well. Please let me know what I can do to make my account sync to the plan I’ve purchased.

Megan

Hey @Mslater33, happy Friday!

Would it be okay if I reached out to you via email, in order for us to have a closer look into this?

Keep me posted!

Ang3

I’m having same issue

Ang3

Im having the same issue, did you get this solved?

Alsaboori

I have the same issue

Megan

Hi @Alsaboori, welcome to our Community!

Do you also get an error, when you try to restore your purchase, as the OP of the thread mentioned?

Can you send me a screenshot?

Keep me posted, and we'll take it from there!

Alsaboori

Error 409 on cellular and wifi, and the app is updated

Alsaboori

When I try to resubscribe, the popup shows an already subscribed when I press ok; another popup shows working with the animation blue icon box keeping forever

Megan

Hi @Alsaboori, can you send me a screenshot, please?

Also, have you gotten any emails confirming the upgrade?

ltg444

yes please do!

Megan

Hi @ltg444, I just sent you an email!

Cheers!

daddyslilvixxxen

I’m having this issue as well. What is the resolve and can you just post in forums for people in the future? Because this is super frustrating. I purchased a pro subscription.

Jay

hi @daddyslilvixxxen, could you confirm what plan you're seeing on this page currently? Do you see any recent payments or receipts on this page?

Deondre1

I’m having the exact same problem!

Mandy22

It notified me that my storage was full so I tapped to upgrade and chose the $11.99 per month Plus option. But there is a free 30 day trial so I shouldn’t be getting charged, which I haven’t, but it just keeps putting me through this loop of telling me I need to upgrade and then telling me I’m already subscribed to the plus but then still telling me that I need to upgrade. Meanwhile, I can’t upload any more photos because it saying it’s full. I tried the chat option, but that didn’t get me anywhere. Is there anyone that can help me figure this out?

Megan

Hey @Deondre1 & @Mandy22, thanks for posting here today!

Have you tried to restore purchases, using these steps? If you've already tried this, and it didn't work, let me know more and I would be happy to send you an email, in order for us to have a closer look.

Keep me posted!

Mandy22

Thank you for sharing that, I just took those steps and it didn’t work. When I tapped on restore purchases, a message popped up that said the operation could not be completed and showed an error code.

Megan

Hey @Mandy22, I just sent you an email, I'll see you there!

alebogado

I have this same issue
I tried to restore the purchase but don’t work.
I bought an anual plus plan

Hannah

Hey @alebogado, sorry to hear about this.

If you have the purchase receipt for your payment, can we send you an email, so we can look into this?

alebogado

Hi Hanna, I would love to send it, what post should I send it to?
I have the purchase receipt and confirmation of purchase from apple.
@Hannah can you give me the email address?

Jay

Hi @alebogado, you can contact the team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

alebogado

Como lo pague por Apple Store lo unico que veo es esto:
@Jay @Hannah @Megan

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Walter

Hey @alebogado, sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point?

Lynxy_618

I have the same issues. I have the Dropbox Plus account and purchased a new device, an Ipad. Used the new dropbox app from the apple store and when I login it shows that I only have the basic account not the Plus. Tried to restore purchase and get the 409 error code as well. All my files from the plus account are not showing up and dropbox wants to sell me an upgrade. I also removed very old devices on my dropbox account.