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How can I cancel my subscription? I don't see the "cancel plan" option.

Hi,

I have been charged $11.99 every month for years for the dropbox account that I no longer use. I would like to cancel the subscription and even delete my dropbox account if necessary.

I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see "cancel subscription" option. I have NOT used any mobile device other than my PC to access my dropbox, so I don't know why I don't see this option.

Can somebody help me how I can cancel this subsription?

Thank you.

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Rich

@jjoni wrote:
I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see "cancel subscription" option.

If you're not seeing the option to cancel, then you're likely being charged for a different account from the one you're signed in to. Use the credit card charge lookup tool to determine the account you're being charged for, then sign in to that account.

All comments

Rich

@jjoni wrote:
I followed the online instruction - logged into my account > opened setting> opened "plan", but at the bottom of this page, I don't see "cancel subscription" option.

jjoni

Thank you! That solved my problem. 🙂

worstcompanyeverdolphin

Hi,

I have been charged $11.99 every month for years for the dropbox account that I no longer use. I would like to cancel the subscription and even delete my dropbox account if necessary.

Can somebody help me how I can cancel this subsription?

Thank you.

Megan

Hi @worstcompanyeverdolphin, let's jump right into this!

I just sent you an email, in order for us to have a closer look on this. Reply back to me, and we'll take it from there!

Thanks!

VictorLu

Hi, I had an account connected to my old work email address.
That email address has been deleted since I don’t work there anymore, but Dropbox still charge my account (but I can’t cancel it). What do I do?

Megan

Hey there, @VictorLu, how are you today?

I just sent you an email, in order for us to look into this closely. Respond back to me, and we'll take it from there.

Thank you!

VictorLu

Hi @Megan,
Thank you for answering.
I have replied on your e-mail. 👍🏼

alckc

Dropbox makes it almost impossible to cancel your subscription. There is not "cancel button" on the "Plan" tab. I am the sole user who set up the free trial and there is no Admin login. Company does not want to make it convenient to cancel. Very shady business practice. Just milking people for monthly fees.

Rich

@alckc wrote:
Dropbox makes it almost impossible to cancel your subscription. There is not "cancel button" on the "Plan" tab.

It's actually very simple to cancel a subscription or trial. Typically, if you don't see the Cancel option then either the account you're signed in to doesn't have a subscription, or the subscription was started on a mobile device and you need to use the Subscriptions section on the device's app store to cancel.

Go to your Plan page. What plan does it show you on currently? If it shows as Basic then you're signed in to a free account that has no subscription, which would mean there's nothing to cancel.

alc1118

The "cancel" button is not showing on my mobile device as well.

alc1118

Yes, the plan is Dropbox Basic. However, DB is charging my CC $11.99 each month!!! Complete scam.

Megan

Hi @alc1118, I'd be more than happy to help!

You could use our self-search look-up tool in order to locate the Dropbox account behind the charge. Can you give it a go?

Also, did you recall upgrading using our website directly, or an in-app store from Google/Apple?

Let me know more!

alckc

I did not upgrade with Google or Apple Pay. There is no cancellation button under "Plan" or anywhere on the pages. No "Admin" buttons. Please cancel and reimburse.

Megan

Hi @alckc, have you tried submitting a support request, using this page?

Just make sure you're using an incognito tab on your browser, and you're not signed into your Dropbox account.

alckc

Not incognito. Please cancel the subscription.

Hannah

Hey @alckc, sorry to jump in here.

If you did not upgrade your account with Google Play/iTunes and there's no "cancel" option in your account settings online, it sounds like you're signed into the wrong Dropbox account.

You can use our payment lookup tool, to find the email of the paid account, so that you can login and cancel the subscription.

If you're having trouble with this, let me know and I will send you an email, to help you out.