Deactivate two factor authentication

Manzoor

I have tried for months to get my two factor authentication deactivated but no one has had the decency from the Dropbox support to contact me!! I mean *PLEASE* JUST deactivate my authentication so I can log in like a normal human can... for gods sake.

I no longer have the devices to authenticate the two factor process so please help.

Rich

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@Manzoor wrote:
I have tried for months to get my two factor authentication deactivated ... I no longer have the devices to authenticate the two factor process so please help.

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If you no longer have the authentication devices, then you'll need to use the emergency backup codes that were given to you when you enabled two-step verification. Without them, there's no way to access the account. Dropbox will not disable two-step verification.

 

• https://help.dropbox.com/accounts-billing/security/issues-two-step-verification