For the validation of my account, I do not receive the mail from dropbox in my mailbox ... an idea?
and I correctly receive mail from the Dropbox community ...
I've been trying to get this verification email for a few days now but it's not coming through. It's a work email and I had our IT department give me access to the quarantined folder but I don't see it there either. It's also not in my Spam/Junk. When I log in I get a red ribbon at the top of the screen that says "We can't reach you at [email address]. To make sure you don't lose access to your account, update your email"
Hi, Please follow next three steps:
1- Check your spam folder to make sure it didn't end up there.
2- You can also add the email address no-reply@dropbox.com to your address book and then try sending the email again.
3- If you're still not receiving the email, contact your email service provider to troubleshoot further.
I hope this was helpful for you
Yeah I unfortunately already tried those steps, but thank you for the reply!
@Nick Smith I hope that you will find a solution to your problem soon
Hey @Nick Smith, I hope you're doing well!
Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance?
Keep me posted!
Requesting in Incognito mode worked, thank you so much Megan!
Hey @Nick Smith, awesome!
Glad to hear that!
Hi,
I have the same problem. Dropbox is not sending any verification email to my email address. (and its not in my spam folder)
It's ridiculous that you could not fix this bug.
Hey there, @GB13, I'd be more than happy to help!
Have you tried requesting for a verification email, using a different browser other than the one you currently use?
Have you also tried to add the email address no-reply@dropbox.com to your address book and then send the email again?
Let me know more!
Thanks for the quick reply. Unfortunately neither tips worked for me.
Would it be possible to verify my account by some other means? I received the notification about your reply and I do receive community letters.
Cheers
Hey @GB13, can we actually send you an email, so we can look into this internally?
Yes please
Absolutely, I just sent you an email, so make sure to reply back to me, when you can. 🙂
I have the same problem, pleasy help me!
I tried all the suggestions in this topic.
Could you send me an e-mail please?
[email address removed per the Community's Guidelines]
Hey @Annarita Battista Pleasy, sorry to ask, but have you tried asking for the verification email through another browser?
If you haven't yet, please go ahead and also make sure to look for the email in your email's junk/spam folder as well.
Keep us posted!
Thank you @Walter !!!
Yes, I asked but they need more details about the error.
As I said I traied all the option.
I need to know which is the error when *dropbox sends me an e-mail, in order to allow Aruba to help me.
Someone could help me please?
Hi @Annarita Battista Pleasy, how are you today?
I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.
Thanks!
I tried everything:
- requesting for a verification email, using a different browser, also in private mode
- Contact my email provider: Aruba. It need to know which is the error message that Dropbox receives.
- add no-reply@dropbox.com in my address book
the chatbot is unavailable if I haven't confirmed the e-mail, but this is my problem!!!!!
I'm frustrated by this issue and the impossibility of have a feedback by dropbox.
Furthermore, manytime I could access to my account. The message is that the password is wrong!!!!
It isn't true.
I would be very grateful if you could reply.
thank you!
I've just replied
@Megan Did you receive my e-mail?
See you tomorrow...
Thank you
Dear Megan,
yesterday did you receive my e-mail?
I'm referring to this conversation:
https://www.dropboxforum.com/t5/Settings-and-Preferences/I-m-not-receiving-the-email-to-verify-my-account-any-help/m-p/628518#M12204
thank you,
Annarita
Hey @Annarita Battista Pleasy, I have responded back to your email.
Problem persists...
Dropbox still unable to send verification email. Unbelievable
Hi @GB13, are you using a public email provider, or a private domain?
Are you receiving any emails in the junk/spam folder?
thank you Jay It's private. Aruba.
What does it mean public?
❤️ thank you Megan, I've just replied.
I'ven't the folder spam
