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Lenovo Promotion Issue

I have purchased a new Lenovo Laptop in September 2021. During the initial windows installation, i was prompted for 100 GB dropbox storage for 1 year. Now after installation i am trying to claim 100 gbs but the account is reflecting only 2 gbs.

Btw, i have created a new account of dropbox as per the instructions.

Any help will be appreciated.

Thanks

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Hannah

Hey @jonhammer6, thanks for posting today!

Can I actually reach out to you via email, so we can look into this?

Thanks!

All comments

Hannah

Hey @jonhammer6, thanks for posting today!

Can I actually reach out to you via email, so we can look into this?

Thanks!

jonhammer6

Yes.

You can reach me at [email address removed per the Dropbox Community Guidelines]

Regards

lobowang

Hi, I'm encountering similar issue as jonhammer6. Could anyone here lend assistance? Thanks!

ivanjl1720

I have the same problem, any solution?

Ourson

Miałem przyznane 100 GB miejsca Dropbox z rzekomej "promocji" Lenovo. Ale nagle mam znowu 2 GB. Złodzieje i oszuści, NIE POLECAM użytkowania Dropbox ani zakupu laptopów Lenovo !!

DanielSandetti

Dear support team, i agree I have the same problem and would be very happy about a feedback and your help. Many thanks so far.

Megan

Hey @DanielSandetti, how are you today?

I just sent you an email and I'd be happy to see you there.

Reply back to me as soon as possible. Cheers!

rishab27

Even I am facing same problem on my lenovo legion 7i claim got 30GB instead of 100GB even though on pop up it showed 100GB

Walter

Hi @rishab27, sorry to hear you're having issues with this.

Would it be OK if we reach out via email to investigate further?

rishab27

Sure

rishab27

Sure @Walter

rishab27

@Walter my email is [Removed as per Community Guidelines]

Jay

Hi @rishab27, just for clarification, did you sign into any existing account, or did you create a new account in order to claim the promotional offer.

In the article my colleague posted, the offer is only valid for new Dropbox accounts, and not pre-existing accounts.

rishab27

Existing account but during the claim it did mention that i claim on existing account too

Megan

Hi @rishab27, did you buy your device new or pre-owned?

rishab27

New

Jay

Thanks for the info, I've sent you an email regarding this matter, please could you reply to it as soon as possible.

Morfatt

Hello, I am having the same Problem. This is now the 2nd lenovo laptop I have bought in 9 months that only gives me 2GB when it said I can get 100gb. Please could I also get assistance with this?

Megan

Hi @Morfatt, happy Monday!

Let me ask: did you buy your device new or pre-owned?

Also, did Dropbox come preinstalled on the device or did you download it yourself?

Let me know more!

Morfatt

Hi Megan, both laptops were brought brand new without dropbox pre-installed.

Megan

Hi @Morfatt, thanks for the update!

Did you or anyone else ever sign into Dropbox on your device using an email address other than your current account?

Morfatt

Hi Megan, no I was the person to unbox it and switch it on. The lenovo promotion came up for 100gb free, so I clicked it and it installed Dropbox. When I created a new account, I saw it only has 2gb of space unfortunately.

Megan

I see. Can I send you an email, in order for us to have a closer look into this @Morfatt ?

ItachiROG

I redeemed a 12 month storage subscription that came with my new lenovo laptop but only received 6 months.

Megan

Happy Monday @ItachiROG!

Can I send you an email, in order for us to have a closer look into this?

Let me know more!

sahas

I have the same issue. Unable to get the 100 gb lenovo promotion. getting only 2 gb. can you help?

Mark

@sahas wrote:
I have the same issue. Unable to get the 100 gb lenovo promotion. getting only 2 gb. can you help?

You just need to log on to the account and complete sign up - note that you cannot have had an account with a promo previously AND the install has to have been preinstalled. If you downloaded a version from the web its not eligible.